Farnborough, Hampshire Hays
Vehicle Admin Advisor

Your new company
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
Your new role

Responsible for the vehicle administration of the Alphabet Portfolio to optimise customer satisfaction and income growth. Tasks include but is not limited to: Vehicle Road Tax renewals/queries, customer motoring offences and vehicle related fines, managing customer fine rules, cherished plate transfers/retentions, V5 management, Travel abroad documentation (VE103), MOT reminders and escalations, Fuel card management and achieving agreed performance standards.Effective resolution or escalation of customer queries and complaints (receipt via phone or email), in a professional & timely manner. Processing DVLA letters and Debt Collector notices and fine disputes/appeals to eliminate any cost absorption by Alphabet; there is no targeted amount for the team however each executive is expected to contribute to the management of all cost absorption and the expectations are that income contribution to the business is in excess of c£50,000Advisors are responsible for investigating supplier invoices, identifying and managing any inaccuracy's within such invoices, and resolving queries including obtaining refunds. Verification of documents loaded, checking invoice figures match the quotation and system values, which can be in excess of £100k+. Ensuring vehicle documentation shows the vehicle has been correctly registered to the Alphabet's registered address and fleet code. To check and ensure the registration date is within 3 months of the delivery date and to raise Asset Risk if this is not adhered to, and correct registration costs in relation to the regulations and government guidelines and the handover is signed and dated by the customer and/or customer nominated persons.Deliver as a team and support the dept/business with its objectives. Support team objective by cross-training and adherence to Skills Matrix measures and objectives. It is a requirement that individuals are able to work within all silo activities to a competent level and maintain knowledge in all team activities on a proactive basis.
Provide advice to colleagues, internal & external customers and their employees, ensuring that a consistent approach is provided across the team in dealing with all enquiries.Management of the daily postal correspondence for fines, DVLA notices, cherished plate payments, and vehicle seizure notices in a timely manner to minimise escalation and take the appropriate action to resolve the issue at hand. Assist with reporting and updating of daily work logs, calendars and fleet lists. Negotiate and develop improvements to processes that will increase departmental efficiencies and increase income to Alphabet by way of either cost savings or service proposition enhancements that may drive income opportunities.Co-ordinate all return car tasks, ensuring that all vehicles are returned to the respective owners in line with agreed SLAs and any party incurs no unnecessary costs.Executives are responsible for delivery & achievement of all KPI requirements. Data integrity / Accurate Process / Customer Data, all elements of data processing and sharing of information must be done so within the governance and guidelines as directed by Compliance.Supplier management is fundamental to the role holder.
Failure to monitor activity and work collaboratively with our suppliers could lead to debt enforcement concerns and reputation damage.
Liaise and build relationships with Retailers (Preferred and Nominated), Brokers and 3rd Party Suppliers so that when goodwill or further assistance is required we are likely to be successful.The role holder is responsible for ensuring process & procedures adequately take into account our Consumer Duty responsibilities and that we have appropriate processes for identifying and ensuring good customer outcomes, including for customers with characteristics of vulnerability.

What you'll get in return
The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructively Trust - Relying on each other to act swiftly and achieve goals Diversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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