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Norwich, Norfolk Inchcape Retail Limited

Workshop Controller - BMW Norwich

The Workshop Controller is responsible for ensuring service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality. The Workshop Controller is also responsible for ensuring maximum productivity in the workshop. They liaise between Service and the Technicians to ensure that all required work is actioned effectively and efficiently, keeping the customers expectations top of mind. Driven by exceeding targets and motivating the team to succeed would be a natural skill that our Workshop Controller possesses.

Job Description
  • Great basic salary and OTE figures
  • 22 days holiday, rising with length of service
  • Generous vehicle purchase discount
  • An employer culture of development and progression
  • Company pension scheme
  • Life assurance
  • Discount gym membership
  • Employee Advantage - retail discounts with over 3000 retailers
  • Cycle to work scheme
Main Responsibilities
  • Monitor Progress of repairs and service and communicate to service advisor of any delays
  • Check capacity in the workshop based on any additional work requirements
  • Ensure that quality checks are carried out as per Inchcape and brand guidelines
  • Monitor and give feedback on Technicians quality and efficiency
  • Allocate work to qualified technicians
The Ideal Candidate
  • Technical Knowledge and qualifications relating to vehicle maintenance
  • Previous experience of supervising or managing Technicians
  • Computer Literate, Kerridge experience is desirable
  • Completed Required Training Courses

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