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Aberdeen, Aberdeenshire CRP Group

CRP Group are currently working alongside industry leaders in providing top-notch drain care, emergency plumbing services, and hydraulic solutions across the UK.

We are seeking an experienced workshop assistant, open to individuals from any sector, to play a pivotal role in their customer service and operational efficiency. This role is ideal for self-motivated, resilient individuals with a knack for scheduling, customer service, and a willingness to be hands-on as required.

Key Responsibilities:

  • Serve as the first point of contact for our customers, ensuring quality service both in-person and over the phone.
  • Liaise between customers and Engineers/Technicians to schedule pre-planned and reactive servicing, ensuring timely and efficient service.
  • Manage incoming calls, bookings, and queries with a focus on customer satisfaction.
  • Maintain optimum schedules for engineers, considering travel time and external factors to ensure smooth operations.
  • Support service delivery, billing, finance teams with necessary reports and MI.
  • Assist in the sale of off-the-shelf products and the manufacture of custom hydraulic hose assemblies.
  • Log and process jobs through the company IT system and assist with stock control, ordering, and distribution.
  • Ensure the office area is always clean, presentable, and well-stocked.
  • Collect customer feedback and Google reviews to enhance service quality.

Key Functions & Additional Responsibilities:

  • Proactively promote products and services to walk-in customers.
  • Call customers before and after job attendances to ensure satisfaction and gather feedback.
  • Aid centre staff and be hands-on with tasks as required.

Requirements:

  • Have hands on experience working with equipment.
  • Previous experience in a Scheduling, Customer Service, Workshop Assistant, or Technical/Engineering role preferred.
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