Job Role Trainee Train Manager
Location Banbury
Training Salary - £31,565 (Increases to £42,852.05 after completing training)
Are you someone with a customer facing background and have safety awareness skills, great people confidence and a passion for customer service? If so, we d love to hear from you.
At Chiltern Railways, our Train Managers are at the heart of the customer journey. This is more than just a job, it s a chance to be part of a team that keeps people moving safely while delivering a welcoming, reliable and friendly experience every day.
What you ll be doing
As a Train Manager, you ll take pride in creating a safe, smooth and positive journey for everyone on board. You ll:
Be the friendly face of the train welcoming customers and helping them feel at ease from the moment they step on board
Keep safety front of mind at all times for both customers and colleagues
Make clear, confident announcements so customers always know what s going on
Support customers during delays or disruption, keeping them informed and reassured
Check train conditions and report or resolve any issues to keep everything running to a high standard
Handle customer queries and step in professionally when dealing with anti-social behaviour
Carry out revenue protection duties, including ticket checks and issuing fares where needed
Follow railway rules and regulations, including taking part in investigations and reporting when required
Work independently and take initiative, while knowing you re part of a supportive wider team
What we re looking for
We re looking for people who bring energy, confidence and a customer-first mindset. You ll ideally have:
- At least 2 years experience in a customer-facing or retail role
- Strong communication skills and the ability to connect with all kinds of people
- A calm, level-headed approach especially in challenging situations
- Good attention to detail, with solid numeracy and literacy skills
- The confidence to work independently and make decisions on the go
- Flexibility to work shifts, including early mornings, evenings and weekends
- A smart, professional appearance and pride in representing the brand
This is a safety-critical role, so you ll also need to meet medical standards and be happy to take part in random drug and alcohol testing.
It s a bonus if you have:
Experience in the rail industry
Cash handling experience
Knowledge of local routes or the railway network
If you enjoy working with people, thrive in a fast-paced environment, and want a role where no two days are the same, this could be the perfect opportunity to step into a career on the railway.
Please apply via our website