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Truro, Cornwall Berry Recruitment

We're hiring! This presents an exciting opportunity to become part of an evolving and stimulating business that is amking its mark within global markets. This role requires 32 hours per week, with core hours and flexible start and finish times.


Respond to customer requests in an accurate and professional manner, from answering individual customer queries to completing technical information for larger food manufacturing and retail clients.

Handle customer complaints, including monitoring complaints to identify issues and trends.

Manage and keep accurate records of quality control reports, production data, and other relevant documentation.

Collaborate with various departments, including production, quality assurance, and management, to ensure smooth information flow and timely documentation updates.


Excellent organizational and documentation management skills.

Strong attention to detail and accuracy in handling technical information.

Proficient in Microsoft systems (including Excel) and ideally some experience with online retailer specification systems.

Understanding of food safety standards and regulations; knowledge of BRCGS would be beneficial.

What We Offer:

Employee discount across our group

On-site parking

Employee recognition scheme - cash award

21 annual leave days per year + Bank Holidays (pro rata)

A relaxed, friendly, and welcoming environment to work in within an Area of Outstanding Natural Beauty (AONB)

Staff bonus scheme

If this sounds like the perfect role for you, give Sally a call at Berry Recruitment Cornwall.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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