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IAG Loyalty

At IAG Loyalty we enable people to enjoy incredible experiences by collecting and redeeming the iconic Avios currency, and our Product & Data Department is leading our transformation into a data driven, loyalty products and services business. We’re focused on creating industry leading customer and partner services, role modelling agile ways of working and creating efficient, effective, personalised products.

This is where you come in:

You’ll be the Technical Lead for our Reward Platform, an eCommerce product within the Redemption Club. The Redemption Club is responsible for providing redemption selling platform and customer journeys across all channels – web, mobile, contact centre, instore and beyond covering both flight and ancillaries.

You will be leading a team of developers to define the technical vision, and strategy for the product in collaboration with the Club Architect and the Product Owner.

Whiles being activity involved in identifying and improvising the architecture of the platform to improve platform performance in conjunction with the Club Architect.

The role is truly collaborative, working with diverse developer community and key stakeholders to understand the roadmap of the platform, enhancements, and requirements to deliver a business-critical product and drive continuous improvement in all key areas.

You’ll also add value by:

Guiding our developers in shaping the product’s technical vision and strategy in collaboration with our Club Architect and Product Owner. Alongside this, you’ll actively work on improving the platform’s architecture for better performance, while ensuring our infrastructure supports your code in a production environment.

Your role extends to collaborating with various teams to deliver a robust, scalable product that meets our business needs and is well-supported in production. You’ll provide essential technical leadership and guidance, particularly in frontend and microservices, mentor junior team members, and ensure successful execution of our product roadmap.

In addition to this, you’ll oversee the API design and review process and continuously improve our platform’s observability to identify and address anomalies effectively. Your commitment to maintaining coding standards and exploring new technologies will enhance our product’s capabilities and performance.

Your leadership and mentoring will foster a collaborative work environment and ensure your team remains up to date with industry trends. Your contribution will be invaluable to our team and the success of our product.

What you’ll ideally be able to bring to the team:

  • Ecommerce Expertise: You have a proven track record of building and maintaining Ecommerce applications using cutting-edge technologies such as React, TypeScript, NodeJS, and microservices. Experience with Java and JavaScript is a plus.
  • AWS Mastery: You’re well-versed in the AWS ecosystem, including API Gateway, Redis, and ECS.
  • Infrastructure as Code: Proficiency with infrastructure as code tools, particularly Terraform, is highly desirable. CloudFormation experience is a bonus.
  • Container Wizardry: You’re experienced in container technologies like Docker and can navigate container orchestration systems, such as ECS.
  • Version Control: You’re no stranger to version control software, with a preference for BitBucket.
  • CI/CD and DevOps: Your experience in continuous integration, continuous deployment (CI/CD), and DevOps practices sets you apart as a candidate.
  • API Guru: Designing and maintaining REST or GraphQL APIs and integrating them with external APIs is second nature to you.
  • Team Collaboration: You’re skilled in using collaboration tools like JIRA, Confluence, Mural and Slack, fostering efficient teamwork and project coordination.
  • Adaptability & Communication: Ability to thrive in ambiguous and changing environments, excellent communication, and interpersonal skills are a must.
  • Documentation Expert: You excel in generating high-quality technical documentation, ensuring that knowledge is shared effectively across the team.
  • Analytical Mindset: Your strong analytical skills enable you to troubleshoot and solve complex data problems efficiently.

This is what we can offer you:

  • Annual Bonus (dependant on company & individual performance)
  • 25 days’ annual leave, 2 days’ charity leave, your birthday off and the option to buy and sell annual leave for up to 5 days per year.
  • Every 12 months you can have up to 20 days working from abroad in Europe
  • Unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines
  • Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers
  • Company Pension
  • Private Health Care
  • Travel Insurance
  • Discounts on BA flights and holidays from day one for you, your friends and family
  • Life Assurance
  • Electric car scheme
  • Cycle scheme
  • New Joiner Avios/Birthday Avios/Thank you Avios

Who are we:

IAG Loyalty is part of International Airlines Group (IAG). We were founded as Airmiles in 1988 and became Avios in 2011, now we’re IAGL and we have over 30 years’ experience in loyalty.

We manage the British Airways Executive Club, Iberia Plus, Vueling Club, and the Aer Lingus AerClub, and we have an impressive range of retail, travel and financial services partners of the Avios currency.

We’re loyalty pioneers creating the world’s most rewarding experiences.

That’s our vision. We help people to enjoy incredible experiences by collecting and redeeming the iconic Avios currency. We design customer loyalty programmes, build loyalty management tools, provide loyalty tech solutions, and produce invaluable data and customer insights to turn customer loyalty into a powerful tool for maximising a brand power and scale.

We’re a vision and values led business. Our vision sets our ambition, and our values represent how we’re going to get there. Together, this perfect partnership unites our people into a club of colleagues that know why and how we do things here. Our values are owned by everyone in the club, and are uniquely ours:

  • We bring passion to our work
  • We have the courage to reimagine
  • We focus on agility
  • We excel in delivery
  • We keep learning and stay curious
  • We take belonging seriously

Our colleagues bring our vision and values to life every day in all they do. For our business, for our customers and for each other.

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