Posting date: 11 January 2022
Salary: £16,820 to £17,340 per year, pro rata
Hours: Part time
Closing date: 10 February 2022
Location: Abertillery, Blaenau Gwent
Company: Q Care Limited
Job type: Permanent
Purpose of role:
To train, support, mentor and supervise a team of support staff in the community/office over a seven day period to ensure that they are able to and are delivering high quality care and support to service users, in accordance with current care standards.
Duties and responsibilities:
Ensure that Support staff receive appropriate shadowing and community based training prior to commencement of duties.
To assist with completion of mandatory frameworks/inductions for Support Workers within the specified time periods.
To provide the delivery of community based training with all support workers, working flexibly to suit the training needs of Support Workers.
To identify training and development needs of support staff and report to the appropriate person if any further training is required.
Complete regular supervisions (office and team meetings), spot checks and competency assessments etc for Support Workers as per company process to ensure compliance and if needed record on Q Cares compliance grid ensuring to feedback and action all discussions and outcomes. This may include planning and leading group meetings on a quarterly basis with Registered Manager.
To assist with the investigation of Disciplinary and Grievance Procedures when required.
Ensure that all documentation in Support Worker files pertaining to your role meets legislative requirements and company standard.
Assist in the management of Q Care's absence monitoring procedures through completing return to work interviews and recording absences in line with company process.
Build and shape professional working relationships.
Act as a conduit for support workers to raise any concerns or issues that may have.
Maintain morale by communicating with the work force on a regular basis.
Develop as a 'specialist' in area within Health and Social Care as determined by Registered Manager.
Ensure if requested that information on People Planner (or appropriate company software) is kept up to date - service user records, support worker details and all other relevant information for the purpose of carrying out the service
To assist, if required, in the recruitment of Support Workers whilst observing current Company procedures and policies.
Assist with planning new referrals to assist with growth and ensure that the branch team meet and/or exceed the projected hour's targets on a weekly/monthly basis.
Carry out emergency 24 hour on call duties which includes weekends, weekday nights and bank holidays on a rota basis.
To adhere to the Company's policies and procedures in relation to personal and company property and vehicles.
Commit to continued professional development, maintain and attain qualifications and seek up to date knowledge of relevant legislation and organisational policies to meet local authority and Q Care's requirements.
Maintain confidentiality of information relating to service users, support workers and third parties at all times
Ensure that confidential material is stored in line with Data Protection
To assist the Registered Manager in all aspects of managing the service provision.
To adhere to Q Care values and ethos at all times.
To follow Q Care policies and procedures, care standards and relevant legislation at all times.
To ensure all confidential material is stored or destroyed on a daily basis by observing the companies security, clear desk and confidentiality policy and procedures.
To actively promote the aims and objectives of the organisation in all aspects of the job and actively support the continuing growth of the company.
To actively foster the concept of team working within the organisation.
To respect the needs, wishes and lifestyles of all Service User and staff.
To respect the need for equality and diversity at all times.
Carry out any other duties as may be reasonably required by your line manager in accordance with your skill set.
Core Competencies Required:
Use Information Technology
Listen to others
Prepare written communication
Commit to quality
Focus on customer needs
Act with integrity