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Charles Tyrwhitt (Rhymes with "Spirit" by the way) is a leading British menswear brand and multi-channel retailer. We're growing rapidly both in the UK and internationally; increasing sales year on year and setting and achieving ambitious targets. To sustain this growth and ever improve our outstanding service, we are looking for an energised and professional Supervisor to join the team at our stylish Leeds store.
As a member of the store management team, the Supervisor will assist the Assistant Manager and Store Manager with the efficient operation of the store and to ensure customers receive outstanding service at all times, in order to meet store targets.
You will manage the day to day operations of the store, including opening and closing procedures. You will lead, motivate and develop your team to provide the highest level of customer service at all times. You will fully understand all store sales targets and KPIs and how they can be achieved. You will provide feedback and suggest improvements to Store Manager on commercial opportunities.
What we are looking for
It is essential you have knowledge and understanding of KPI's, including conversion, UPT, ATV, Margin and data capture. You will have the ability to quickly build rapport with customers and staff and able to work well as part of a team. It is important you have customer service experience end proven ability to drive sales.
You will be fun to work with and always have a driven, can do attitude. We are a dynamic, fast paced business with the vision to take Jermyn street style to the world! You will be the sort of person who takes pride in their appearance and dresses smartly at work.
Passion, team player, good communicator and hard work are some of the qualities that we look for and if you possess those qualities, we would love to hear from you!
Who we are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University - we might add) had the notion that he could make a better shirt at better value than anyone else in the world!
He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt.
That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to "make it easy for men to dress well". We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
Charles Tyrwhitt's spiritual home and flagship store is located on London's Jermyn Street. Our Global Head Office (Tyrwhitt Towers as it's affectionately known) is in London Bridge. We have two Contact Centres in the UK serving customers worldwide. Our USA Head Office is in Manhattan (naturally) and we have retail and/or online presence across North America, Europe and Australia. Pretty impressive hey?
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; "BE the BOSS", "BE the CUSTOMER" and "BE the BEST". Together we celebrate, innovate and strive to achieve greatness in all things. Three cheers for the Tyrwhitteers!
Our future is exciting: expansion, growth, creativity… global domination! In truth; the Tale of Tyrwhitt has only just begun...... click apply for full job details