Birmingham, Staffordshire
Virgin Money

Business Unit / Team: Stores Network
Salary range: £32,000 – £42,000 per annum

Discover what you’re capable of

Yes, we’re a Bank, but we like to think we do things differently

A brilliant opportunity has arisen for a Store Manager in our Peterborough Store. Our Stores are our front line, where we meet our customers and help them every single day. Well pull together and take responsibility for our actions to Make them Happier about Money. We pride ourselves on creating an amazing customer experience and making our customers smile.

You’ll have the drive to deliver results and continually look to improve store performance and effectiveness. You will coach, develop and manage colleagues, enabling them to achieve objectives and personal goals. To succeed you’ll need to be able to demonstrate the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential and achieve things they never thought possible.

Above all, we’re looking for someone who is comfortable operating in a digitally-led environment and the confidence to show others. Your self-motivation, positive and enthusiastic ‘can do’ attitude sets you apart from the rest and your ability to be flexible and adaptable knows no limit.

What you’ll be doing

• Supporting your team to create a superior customer experience
• As a Virgin Money ambassador, you’ll drive the culture and embed by our Purpose principles ensuring that our people display the values, behaviours and actions required to help customers be Happier about Money
• You’ll be responsible for the overall performance of the Store, and contribution to the Personal Distribution and Area goals, which will be both challenging and immensely rewarding
• Motivating and leading your team is a big part of this role to ensure you create sustainable returns, by doing the right thing, treating customers fairly, and developing your people to reach their full potential in our ever-changing Digital world
• Taking responsibility, as we’re a regulated organisation, we need you to work within the appropriate policies and procedures to keep our customers and business safe
• Working as part of a large diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community
• Using your strong leadership, as well as your drive and direction to grow strong and ensure your team provide the very best experience to your customers
• Part of the area leadership team and your contribution will not only be valued but also aid you in your own personal development

We need you to have

• Strong people leadership and coaching skills, with a proven track record of success
• A passion for exceptional customer experience, gained in a retail banking environment
• Superb communication and listening skills, and general ability to impress with your professional manner and actions
• Knowledge of our retail products (current & savings accounts and lending products) as well as our digital tools (website navigation, online app) with the ability to coach customers about our online services
• The ability to manage and communicate change effectively whilst driving all activities
• A flexible working approach to suit customer needs and business demands.
• Experience of managing a successful team delivering to deadlines, targets as well as team and company goals

Red Hot Rewards

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)

And there’s no waiting around, you’ll enjoy these benefits from day one.

Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.