Weybridge, Surrey Focus Resourcing

An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a Spanish speaking Account Team Leader. You will have responsibility for the development and performance management of your team as well as ensuring a world class service is provided to customers.

• Job Type: Permanent
• Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm
• Location: Weybridge, Surrey - hybrid working

Benefits:

• 27 days hols + 8 bank holidays
• Pension contributions 4.5% matched
• Yearly bonus
• Life assurance 4 annual salary
• Flexible benefits platform
• Independent financial advice service
• Enhanced Employee Assistance programme
• Shopping discounts with retailers

As the Spanish speaking Account Team Leader, you will be responsible for:

• Managing a team of Account Executives to handle a range of customer enquiries within a customer service environment
• Help execute and deliver a world class service whilst acting as a senior point of escalation
• Train and coach, a team to a high standard of competence and performance levels
• Maintain regular 121's with all team members and ensure development plans are put in place
• customers
• Support the customer needs in line with departmental KPIs
• Be available to deal with all queries & complaints
• Many other duties, full job description available upon request.

The successful Spanish speaking Account Team Leader will have the following related skills / experience:

• It is essential that you have previously worked within a Team Leading role either within a customer service or account management field
• Fluent in Spanish and English, both verbal and written is essential
• Experience of working in a busy and demanding environment.
• Commercially aware
• Ability to mentor and coach your team to a high standard
• Excellent communication skills with the ability to present to an audience
• Good working knowledge of MS Office
• Previous experience of Oracle would be advantageous but not essential

For more information, please contact Julie Harding on (phone number removed) /