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JOB TITLE: Soft Services Manager

LOCATION: Southsides Shopping Centre, Wandsworth

WORKING HOURS: 45 hours per week, 5 days over 7

SALARY: Competitive

ABM UK is a leading facilities services company, providing customized facility solutions to a wide range of clients across the UK. With over 30 years of experience, we have built a reputation for delivering award-winning facility services that meet and exceed our clients’ expectations. Our dedicated team of over 3,500 skilled professionals takes pride in providing safe working environments, fostering career development, and driving best practice innovation.

As a Soft Services Manager at ABM UK, you will play a vital role in ensuring the successful delivery of our facility services. You will be responsible for managing a portfolio of clients and overseeing a variety of soft services, including cleaning, janitorial, waste management, and more. As a customer-centric company, we understand that each building, site, or store has unique needs, and we rely on our extensive industry expertise to provide customized solutions.


  • Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with the facility services provided
  • Manage a team of soft services staff, ensuring they are properly trained, motivated, and equipped to fulfill their responsibilities
  • Oversee the implementation and adherence to standard operating procedures for soft services, ensuring compliance with health and safety regulations
  • Monitor and evaluate the quality of facility services provided, identifying areas for improvement and implementing corrective actions as needed
  • Collaborate with other departments to meet client expectations and resolve any issues or concerns that may arise
  • Manage the budget for soft services, ensuring cost-effective solutions without compromising on quality
  • Stay up to date with industry trends and best practices, implementing innovative solutions to enhance the delivery of facility services


  • A minimum of 5 years of experience in facilities services, with a focus on retail soft services management
  • Excellent leadership and people management skills, with the ability to motivate and inspire teams
  • Strong customer service orientation, with a track record of building and maintaining client relationships
  • Knowledge of health and safety regulations and best practices in facility services
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with clients, staff, and other stakeholders
  • Strong problem-solving skills, with the ability to identify issues and implement effective solutions
  • Proven organizational and time management skills, with the ability to prioritize and manage multiple tasks


We’re proud to offer a great range of benefits including:

  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
  • Mental Health support and Life Event Counseling
  • Get Fit Programme
  • Financial and legal support
  • Cycle to work scheme
  • Access to Lifeworks, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page


ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit (url removed).

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

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