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Haverhill, Suffolk M Group Services

As a Smart Maintenance Engineer you will support the business by visiting various properties throughout the day and undertake work on Smart Meters on a non-technical basis in both domestic and commercial buildings. The Smart Support Engineer will use a hand help device to carry out works, once completed all details of the visits must be recorded on the tablet which will allow records of new and existing customers to be updated. There is no live electric work, so no previous technical qualifications are required.

An example of some of the activities you will be required to complete: re-communication processes on Gas and Electric Smart Meters - changing sims cards, modems and small gain aerials, re-joining smart devices to the network whilst in contact with energy companies, exchanging batteries on gas token meters, installation of high gain aerials on externals of the property using ladders, completion of site surveys and other supporting work that require a field based engineer to visit properties.

You will be contracted to work 40 hours over Monday-Friday, consisting of shifts between 08:00-20:00.

Due to the nature of the work we carry out successful applicants must pass a Colour sight deficiency test and hold a full UK driving license (no more than 6 points).

Key responsibilities

  • Flexibility to adapt working hours to meet with customer/client requirements.
  • Provide excellent Customer Service to meet the standards expected of M Group.
  • Adhere to strict health & safety guidelines.
  • Calling customers to advise time of arrival.
  • Provide accurate information and data via tablet.
  • Promote MDS image at all times.
  • Be able to recognise health & safety risks and report accordingly.
  • Carry out ad-hoc work as and when requested such as carrying out surveys or verifying customer details
  • Achieve and exceed work performance targets and adhere to ISO 9002 procedures
  • Other duties may be undertaken as and when required, in particular when new business is gained

What you'll bring to the role


  • Good geographical knowledge of local and surrounds areas.
  • Ability to learn quickly and grasp new tasks/opportunities.
  • Ability to use hand & 18v power tools.
  • Experience of using hand held tools.
  • Ability to lift, carry and climb ladders, ensuring conformance to health and safety requirements
  • Self-motivated and organised as this is a lone working role.
  • Dedicated to the provision of excellent customer services


  • Experience within a meter reading role and ideally smart meters.
  • Some electrical knowledge and have proven background through recognised apprenticeship or hold similar qualification

What we can offer you

  • 20 days holiday + 8 day bank holidays
  • Tools, Uniform and Company Vehicle provided
  • Eye care vouchers
  • Online GP Service, 24 hours a day, 365 days a year
  • Access to our Employee Assistance Programme
  • Recommend a Friend and Earn scheme
  • Reward & Recognition Scheme
  • Access to My Rewards which provides amazing reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts. Here's a few so you can see the type of savings you can make:
  • Up to 7% discounts on major supermarkets
  • Up to 52% on Cinema tickets
  • Up to 33% on holidays and travel
  • Up to 10% on restaurants and takeaways
  • Up to 25% off gym membership
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