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Worcester, Worcestershire Pembrook Resourcing

Service Reception Manager

Pembrook Resourcing are currently recruiting on behalf of their client a service reception manager, this role would be an excellent move for a service advisor looking for progression in their career!

The Role -

  • Responsible for managing the Service front of house area
  • Create outstanding customer confidence in the service offered by our client by ensuring a professional performance and exceptional commitment to customer care
  • To maximise service sales and profitability by selling core, value added and incremental products and services
  • Manage a team of service advisors and delivery driver.

Responsibilities -

  • Meet or exceed the monthly budget for hours sold and profitability
  • To oversee and manage the service reception on a day-to-day basis, assisting and advising the other advisors with the more challenging decisions & testing opportunities.
  • Ensure that Work In Progress is under control and that processes are adhered too, review all open jobs and report any work in progress problems to Aftersales Manager
  • To drive the reception team to reach their retail invoicing targets.
  • To monitor cash accounts / till reports and to report issues to the Aftersales Manager
  • Monitor and book required training days in line with budget
  • Design and implement Service Advisor rotas including Saturdays, taking into consideration training and holiday days, also peak work load periods of the year
  • Working as a Service Advisor alongside the team with the additional Managerial duties.

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The individual -

  • Excellent communicator both written and verbal
  • Creative and forward thinking.
  • Have excellent people management and development skills
  • Be passionate about customer service

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!

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