Aftersales Service Delivery Executive
Up £35,000 per year (depending on experience)
Permanent, 40 hours a week
Farnborough, Hybrid
Are you an automotive expert looking for a new challenge?
MSX International has the job for you!
MSX International is looking for a talented Aftersales Service Delivery Executive to join our busy BMW team in our client s site, Farnborough.
The Role
This role supports the field-based members of our team with creating and preparing reports and presentations for retailer meetings and online live update calls to the network. Additionally, the Aftersales Service Delivery Executive is accountable for supporting the retailer network with queries and supplying information via telephone and email, ensuring customers receive excellent service.
Using your passion, technical skills and knowledge, as an Aftersales Service Delivery Executive you will:
- Create reports and presentations in a timely manner;
- Manage incoming/outgoing correspondence;
- Act as the first point of contact for Retailers;
- Act as a conduit between Retailers and the client;
- Complete tasks requiring Retailer contact on behalf of the client;
- Build and manage relationships with customers;
- Ensure high quality standards are maintained at all times.
About you
We are looking for an Aftersales Service Delivery Executive with an embedded passion for the automotive industry.
Our ideal candidate will have great organisational and time management skills as well as:
- Experience working with Excel to an intermediate/advanced level
- Experience of creating and formatting PowerPoint presentations
- Experience in Customer Service
- Good Automotive Aftersales knowledge (desirable)
- Good Retailer network knowledge (desirable)
- Knowledge of business metrics and KPI s
What s in it for you?
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.
In joining MSX, you can enjoy:
- up to £35,000 per year (depending on experience)
- work for an innovative brand in their modern training facilities
- 25 days annual leave, plus bank holidays
- cash back health care scheme
- exclusive discounts on everyday purchases as well as exclusive discounts on car purchases
- potential to progress within the company, with global opportunities updated regularly
Working pattern and location
- 40 hours per week
- Monday - Friday
- Hybrid working
- Office in Farnborough
- Permanent contract
About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Diagnostics & Repair Enhancement
Warranty and Repair Efficiency
Technical Information
Learning Solutions
Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSXI Mission
To harness our expertise in mobility, the creativity of our global teams,
and the power of technology, to craft tailored and innovative solutions
The MSXI Vision
To enhance every journey in the world of mobility
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.