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Guildford, Surrey Netomnia

Service Delivery Engineer

Reporting to: Regional Service Delivery Manager

Full time (Monday to Saturday, 37.5 hours a week, between 7am-7pm shift pattern)

Up to £34,000 Per Annum (DOE)


Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.

About us:
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we're investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK's digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.

Job Purpose:

Reporting directly to the Regional Service Delivery Manager, The Service Delivery engineer will be installing and servicing overhead and underground using Openreach PIA and Netomnia specific network. The Service Delivery Engineer has a key role in installing right first time whilst maintaining an outstanding customer service for our customers, updating relevant systems in a timely manner throughout the day.

The Service Delivery Engineer will also be supporting in maintaining the network which include, (but not exclusive) Installing CBTs, Splicing into FNCs, Minor Civils on customer boundary and act as a support network to resolve customer/network outages same day to continue the outstanding service we provide our customers.

Key Responsibilities

Primarily work on customer installations, but occasionally assist FND with overhead and Underground cabling and CBT installation.
Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
Completing Service works within an agreed SLA (24hrs)
Complete assigned installations on time and manage day-to-day jobs.
Follow installation procedures, splice fibre, and test at multiple points throughout the installation.
Installation of fibre Cable and CBTs to build specification and Openreach Pia policy.
Fault finding back to the exchange using test equipment provided (OTDR).
Completing Minor civil works required on customer boundary including blockage clearances and install customer lead in from Netomnia built Network from Toby box.
Splicing within Netomnia Fibre Network to the highest standard.
Complete In-progress and retrospective quality audits on partner installations to ensure we are providing the best install quality to our customers.
Maintaining H&S compliance.
Work individually and as part of a team to achieve targets and KPIs.

Skills, Knowledge & Expertise

Experience working in a similar role, working on or on behalf of the Openreach Network.
Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
Demonstrable experience and a proven track record working in a networking engineering environment. (preferred).
Excellent organisational skills.
Clear and concise communication abilities.
Physical fitness for manual handling tasks.
Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
A proactive approach to improving efficiencies and working smarter.

Must hold a full UK driving Licence for minimum 12 months.
SA001, SA002, S7, S8 or equivalent
NRSWA unit 2 (minimum)
Splicing and testing
SMART AWARDS preferable
Have telecommunications experience or transferable skills.

37.5hrs Per week - Monday to Saturday 8am -8pm (5 Day Rota pattern)

Why our people love working with us:

Equity - yes, a real part of the company!
25 days holiday plus bank holidays
Pension scheme that matches your contribution up to 8%
Phone allowance
Health care cash plan
Cycle to work
Employee assistance programme
PPE and Uniform provided
IT equipment provided
Remote working
Discounted Gym memberships
Retail offers - discounts from recognisable brands
Company Events
Travel expenses paid
Free YouFibre broadband if you are within our area, plus friends & family discount.
Life assurance giving you cover of 4 times your basic salary
Colleague referral scheme of £500
Continuous development and long-term career prospects

About Netomnia
Here at Netomnia, we are dedicated to bringing forgotten parts of the UK into the digital revolution and building your fibre future!

We do this through investing in and building new full-fibre networks right across the UK; future-proofing homes and businesses with reliable, high-quality, high-speed internet connections.
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