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Service coordinator - International Family Tracing
Location: Essex - this is a hybrid working opportunity. You'll be able to work both from home and our Red Cross office in Essex.
Contract type: Permanent
Hours: 24.5 Hours per week - can be flexible within the core service hours.
Salary: Between £21,799 - £22,763 per annum pro rata, depending on experience (Including Market Supplement)

Could you play a key role in reuniting separated refugee families?

As a Service Co-ordinator you'll have responsibility for coordinating volunteers and delivering quality casework within the geographical location, supported by the IFT Service Manager. you will be supporting a team of volunteers through training and our work with beneficiaries, maintaining and organising the casework load and further developing the services with the support of the Service Manager.

This is an exciting and rewarding opportunity to join our team and get involved in reuniting refugee families.

How you'll make a difference …

As part of the Restoring Family Links team, you'll be coordinating and delivering quality casework services in Essex. Reporting to the International Family Tracing Service Manager and within a peer group of Service Co-ordinators, you will manage the service delivery and contribute to the service development.

You'll be responsible for implementing and maintaining safe, high quality, needs-led services and will work collaboratively with volunteers, potential service users and other agencies in the provision of service delivery, development, and promotion.

This role might be for you if …

* You have a demonstrable understanding of how to monitor and improve service quality for the benefits of users through active consultation and you can contribute to the development and achievement of operation plans.
* You have the ability to maintain accurate records, file management and has meticulous attention to detail.
* You have Intermediate to Advanced IT skills including database, email, word processing and spreadsheet packages.
* You have strong interpersonal and communication skills. You have the ability to build strong and effective alliances and relationships.
* You have a good working knowledge of person-centred casework and service user's needs, including experience of working with service users who have experienced trauma

Meet the team

The Restoring Family Links service helps people look for family members, restore contact, reunite families and seeks to clarify the fate of those who remain missing.

Services include:

* International Family Tracing - working with the ICRC and other national societies around the world to locate people and put them back into contact with their relatives
* Family reunion - reuniting families who have been separated and have been allowed by the Home Office to join their families in the UK
* Travel assistance for refugees whose families live overseas and have been granted a visa to come to the UK
* Refugee family reunion visa application support

Closing date for applications is 23.59 on the 19th September 2021, with interviews to follow on the 7th of October 2021.

Should you have any questions on this role please email us at quoting vacancy ID 3069.

Please note that if we receive a very large volume of applications, we reserve the right to close advertising early.

What you'll get in return

As well as a rewarding career with a global charity, you'll get access to a wide range of benefits, these include:

* 36 days holiday (including Bank Holidays) - pro rata for fixed-term roles
* Option to buy an extra 5 days annual leave
* Up to 6% contributory pension
* Flexible working policy
* Discounts from a range of online and high street retailers

A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination.
Impartiality and neutrality have been central values for the Red Cross since we started.

At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

Connecting human kindness with human crisis

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