Working Hours: 08.00 - 18.hrs a week
Working Pattern: Monday - Friday No weekend working
Location Edinburgh: A mixture of working from home and office
Salary: Up to £24k depending on experience
We have a great opportunity to join a leading financial services provider, working Monday to Friday leaving your weekends to do what you enjoy doing best.
Working as a customer service advisor, you will be providing a first class service to our banking customers, responding to general banking enquiries and resolving customer queries. We are looking for customer service advisors who put the customer first, and strive to go the extra mile ensuring complete customer satisfaction. There is no restriction to talk time, which allows you to really build a great rapport and provide the best possible service to our customers.
- Answering high volume inbound calls, being the first point of contact for customers.
- Taking ownership of customer Enquiries, working to resolve as first point of contact
- Escalating calls as required.
- Providing excellent customer service
- Updating CRM system with notes of calls
- Admin duties as required
- Previous experience working within a customer service environment including retail
- A passion to deliver exceptional customer service
- Ability to work in a fast paced environment
- Good organisational skills
- Disclosure Scotland
- Credit check
If you are a customer focused individual looking to forward your career, please apply with your most up to date CV!