Wipro Limited
Job Description for Salesforce Functional Consultant / BA

Responsibilities –

Ownership in terms of requirements gathering, analysis & implementation
Organize & facilitate requirement workshops and discussions with Business
Responsible to maintain product backlog with user stories to cover development effort for the upcoming sprints
Act as a product SME for complex functional issues as needed, especially related to determining when customer requirements require a custom solution and configuration and validation of new features
Collaborate with Business, IT Business Partners, Architects, Tech Leads & Developers to elaborate on the requirements
Early involvement in solution design and estimations
Analyze main business processes and requirements and translate into IT solutions
Develop user stories/ wireframes (both functional and system operational requirements) and work with client on elaboration and ambiguity resolution
Ongoing validation of deliverables against requirements.
Flexibly respond to shifting business needs and priorities.
Prior to UAT validates that solution meets business requirements
Train key users and ensure availability of training and support materials.

Skill Requirements –

Minimum 8 Years of Experience in Salesforce Program requirement gathering.
Experience is Retail or Food & Beverage Industry
Salesforce Sales or Service Cloud certified
Strong Salesforce functional knowledge.
Strong experience in configuring Salesforce application.
Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes.
Strong experience in Agile way of working.
Good analytical & problem solving skill

Business Analysis