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Wipro Limited
Job Description for Salesforce Functional Consultant / BA

Responsibilities –

  • Ownership in terms of requirements gathering, analysis & implementation
  • Organize & facilitate requirement workshops and discussions with Business
  • Responsible to maintain product backlog with user stories to cover development effort for the upcoming sprints
  • Act as a product SME for complex functional issues as needed, especially related to determining when customer requirements require a custom solution and configuration and validation of new features
  • Collaborate with Business, IT Business Partners, Architects, Tech Leads & Developers to elaborate on the requirements
  • Early involvement in solution design and estimations
  • Analyze main business processes and requirements and translate into IT solutions
  • Develop user stories/ wireframes (both functional and system operational requirements) and work with client on elaboration and ambiguity resolution
  • Ongoing validation of deliverables against requirements.
  • Flexibly respond to shifting business needs and priorities.
  • Prior to UAT validates that solution meets business requirements
  • Train key users and ensure availability of training and support materials.

Skill Requirements –

  • Minimum 8 Years of Experience in Salesforce Program requirement gathering.
  • Experience is Retail or Food & Beverage Industry
  • Salesforce Sales or Service Cloud certified
  • Strong Salesforce functional knowledge.
  • Strong experience in configuring Salesforce application.
  • Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes.
  • Strong experience in Agile way of working.
  • Good analytical & problem solving skill

Business Analysis

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