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Leatherhead, Surrey Reed

Retail Sales Administrator Cobham, SurreyFull Time: Tuesday - Saturday (Hours: 8.30-17.00pm)

£24,000 - £27,000 (DOE)

A position is available to join our high-end retail jewellers in the heart of Cobham Surrey.

The role involves retail and office administration. The duties below are a summary of what is done on a day-to-day basis but not necessarily every day and some duties shared by the whole team as well as some essential skills

Summary of Role:

  • The role involves retail, office administration and personal assistance to the owner of the business.
  • Follow security procedure for opening / closing the shop.
  • Maintenance of the business debt list.
  • Assisting clients with jewellery purchases and repairs.
  • Booking in jewellery repairs.
  • Assisting with email and telephone inquiries.
  • Booking in stock.
  • Maintain packaging supplies.
  • Writing letters on behalf of the owner.
  • General office duties.
  • Post office runs.
  • Maintaining the display cabinets in the showroom.
  • Shared responsibility of maintaining the showroom

Person Spec

  • Must enjoy their work and have a natural passion for the product, customer service in general, selling and working in a small team.
  • Take responsibility for own work and project's
  • Can present, conduct, and communicate themselves in a professional and clear manner both to customers and colleagues.
  • Able to work under pressure and tight deadlines.
  • Proactive approach.


  • Available to answer the door and assist clients with the enquiries.
  • Greet and serve customers providing a friendly service and delivering a memorable experience in store, over the phone and via email.
  • Able to learn jewellery technicalities.
  • Ensure familiarity with the product.
  • Help display stock as directed.
  • Contribute to shop reaching its monthly and annual sales targets.
  • Provide reliable information to customers in all matters relating to sales, customer service, repairs, and bespoke orders.
  • All transactions to be handled in a responsible and secure way.
  • Till functions such as cashing up and taking payments.

Essential Requirements

  • I.T. Literate in Microsoft Word, Excel and Outlook.
  • Highly organised.
  • Self-motivated.
  • Clear written and spoken English.
  • Previous retail experience.
  • Presentable and clean in appearance.
  • Punctual, reliable and professional.
  • Capable of handling sensitive and confidential information.

Click Apply today!

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