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Bristol, Somerset Reed

Reed is recruiting for a Retail Sales Consultant to join a leading, luxurious tile manufacturers for a South Glos, Longwell Green based showroom on the outskirts of Bristol.

The brand has a strong portfolio of high-quality ceramic, porcelain, glass, mosaic and stone tiles. The business is experiencing year on year growth, with products available in over 60 countries and over 2000 retail outlets worldwide, there's never been a more exciting time to join them!

Main duties:

Part of the Retail Team, the incumbent is responsible for providing knowledgeable help and advice to customers in a professional, personalised and friendly manner.

These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required:

Customer focussed:

Greet customers and ascertain what each customer wants or needs, without being overbearing.

Complete a sale efficiently, being able to accurately handle money, credit card transactions etc. and provide the customer and the company with the necessary paperwork associated with the sale.

If required, help customers to their vehicle with purchased product.

Product knowledge:

Continually learn about the product ranges.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Answer questions regarding the showroom and its merchandise.

Describe the range of products and explain the use, operation, and care of them to customers.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Daily duties:

Maintain records related to sales.

Watch for and recognise security risks and thefts and know how to prevent or handle these situations.

Ticket, arrange and display merchandise to promote sales.

Take delivery of stock from the main warehouse and store appropriately.

With the help of the rest of the team, ensure good housekeeping is maintained - a clean and tidy shop is essential.

Inventory stock.

Ensure compliance with all health and safety, quality and human resource policies and company procedures.

About you:

Demonstrate excellent customer services skills

Have excellent interpersonal skills with the ability to liaise with customers to discuss a particular project or idea and develop a genuine understanding of the client's needs

Be able to suggest design concepts and proposals and present these to customers

Have the ability to adapt design skills to promote products

Be creative, imaginative and energetic

Have a flair for design and colour

Be willing to learn about the product and be able to retain the information

Be able to convey information effectively and accurately

Be willing/able to lift boxes of tiles

Experience in the home improvements sector is desirable.

Work some weekends as part of the staff rota, working five days over a six day period (Monday to Saturday, 8.45 - 5.30)

What's on offer:

A competitive salary and benefits including a contributory pension scheme

23 days holiday (increasing to 26 days with service) plus public holidays

Staff discounts

Death in service cover

Structured training and career progression within a growing dynamic company

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