Are you starting off or looking for a change in direction? Are you interested in a career that combines a focus on people and one of their most fundamental needs, a quality home? If so, a career with a leading London Housing Association could be right for you. Notting Hill Genesis are looking for people with a strong work ethic and customer focus to train as Property Management Officers.
There is no denying that the PMO role is a busy one. As a PMO you will be the main point of contact for your patch of homeowners across our portfolio of exciting developments. These range from Victorian street properties to modern purpose built multi-tenure developments with excellent on-site facilities and home to hundreds of residents. You will deal with their queries and provide excellent levels of customer service by maintaining regular contact with them. At heart, we are a people business and providing the best levels of customer service is really important to us.
Joining us as a PMO will give you an amazing breadth of knowledge of buildings and property management. You will learn skills ranging from budgeting and finance to maintenance and repairs. We will set you up to take your first steps in your property management career and support you with industry recognised qualifications and an in-house training programme. With many of PMOs moving into senior positions within our service and others following paths into asset management, compliance and development, we think that the PMO role is a great opportunity for the right person.
As a PMO you will also be responsible for a broad range of property management disciplines. Some of your regular tasks will include property inspections, raising repairs, setting service charge budgets, producing accounts and having responsibility for income collection. This will all be backed up by your excellent communication skills, which we help you build and hone. There is also a lot more and learning all aspects of the role is challenging. You need to be organised, thorough and resilient but if you are, the role can be hugely rewarding.
Although you will be the main point of contact for your residents and have a lot of responsibility you won't be on your own. You will be part of a leasehold team overseen by a Leasehold Manager with the support of a Senior PMO. You will also get close support from the wider Leasehold Service as well as specialist teams that assist in ensuring our residents are safe and comfortable in their homes.
Our PMOs have joined us from many different industries with some coming from the hospitality or retail experience sectors and others have recently graduated or left college. Regardless of where you currently work if you can bring an enthusiasm to learn and combine that with a strong customer focus then a PMO role may well be for you.
You do need any property management or housing experience to start your career as a PMO. You should be an effective communicator and good with numbers. You should be organised, patient, resilient and have the ability to learn quickly.
We have a number vacancies across our Hammersmith and King's Cross office.
In return we offer:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
How to apply
- Applications close at 23:59 on 30 January 2022
Please apply for this role with us online. If you are not able to apply online, please contact our HR team via to discuss your requirements.