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Oxford, Oxfordshire Luxottica
As an Optical Store Manager for our store in Oxford, you will be a leader responsible for maximising customer service, sales and profit by identifying and developing the talent you need to deliver the professional service our customers expect. You will be responsible for delivering the stores results by integrating the brand story and ensuring flawless execution of the customer experience; recruiting and hiring brand-right assistants that become long-term assistants; and seamlessly linking the doctor and retail functions together.
Major Duties & Responsibilities- Lead store team to deliver the brand story and customer experience through effective people management
-Create an engaging and positive working environment linked to the company culture- Recruit, lead, motivate and inspire your team to succeed in store as well as support them in developing their careers with Luxottica
- Ensure all KPI targets & expectations are delivered- Ensure costs are kept to a minimum & stock loss is in within company guidelines- Follow all company policy and procedures to ensure safety and security of the business- Analyse store financial data and develops/implements action plans to deliver the store results
- Demonstrate sound judgment in anticipating challenges, problem solving, and seeking the right resources to resolve issues
- Take pride in the appearance of the store and ensures visual displays are in accordance with Company guidelines
- Establish a store culture that embraces diversity and maximizes the learnings from a diverse team
- Network effectively with internal and external stakeholders
This is not an exhaustive list of duties and you may be requested to perform any other duties deemed reasonable by your line manager
Knowledge and skills- Strong selling skills
- Problem solving ability
- Excellent customer service skills
- Excellent communication and listening skills
- Time Management skills
- Persuading & influencing skills
- Coaching & development skills
- Performance Management skills
- Leadership skills
- Highly commercial
- Able to networking effectively
- Results driven
- Problem solving ability
- Knowledge of current optical theory and merchandise
Education & Experience
- Degree or equivalent experience
- 4+ years Management/supervisory experience
- A proven track record of delivering results through people
- Previous experience of optical is essential- Previous experience in customer service or retail preferred


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