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Ipswich, Suffolk TIME Appointments Ltd

Are you happy working in mortgages but wish you could work Monday to Friday normal office hours? This role is for you! Our client is a leading mortgage business who are looking to employ a Mortgage Services Team Leader to work within their buy to let team.

If you're looking for your next step within Mortgage Services then this could be a great opportunity for you!

Key Responsibilities:

  • Allocating work to the team and ensuring the Teams Service Levels are met
  • Ensure all standards in line with client's expectations of quality, productivity and performance are achieved by the team
  • Planning and organising 1-2-1's for the team
  • Provide support for the team when they are undertaking analysis of customer information to understand what the best outcome is for their circumstances
  • Signing off team's referrals and providing support and guidance when they are not at the level expected
  • Signing off team's free format letters and providing support and guidance when they are not at the level expected
  • Overseeing complaints process seeking support from Compliance where necessary
  • Liaising with third parties, Solicitors, LPA receivers and Field Agents where necessary
  • Contribute to identification of improvement opportunities to enhance service to customers and clients
  • Understand the terms and conditions of a borrowers loan so that they may be clearly explained to the borrower's by the team
  • Support the team when they receive and attempt to resolve loan enquiries from borrowers and their advisors
  • Assist with projects as defined by the Manager by meeting agreed deadlines and achieving specific objectives
  • Ensure that enquiries for changes to borrower's accounts are dealt with by the team within mandated levels and in accordance with procedures.
  • Report any breaches to the Line Manager

Skills & Experience:

  • Excellent communicator at all levels - both written and verbal
  • Strong desire to support the team in achieving all targets
  • Ability to work as an effective team leader - be co-operative, support others and deliver what you promise
  • Strong understanding of mortgage loan documentation
  • Experienced in using Microsoft Office packages
  • Comfortable working to tight deadlines, be adaptable and flexible within the role
  • A desire to learn and take on new systems and concepts quickly as well as critically evaluating where appropriate
  • Reasoning and Mathematical skills - in order to calculate affordability and assess circumstances
  • Attention to Detail - Recording of information must be accurate, factual and professional
  • Minimum of Grade C in GCSE Mathematics and English, or equivalent
  • Understanding of the Buy to let market and what constitutes a Buy to let loan
  • Understanding of LPA Receivers and their role in the enforcement process
  • Ability to work under pressure
  • Ability to make independent decisions


  • A very competitive basic salary plus benefits
  • 23 days' holiday to start, (rising to 25) plus Bank Holidays, with the opportunity to buy extra leave
  • Company matched pension scheme, private medical cover, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The possibility of working from home, flexible working or working part-time options are available
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