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Bath, Somerset Touchstone

We are Touchstone, part of the Places for People Group; we are placemakers; our work impacts on the lives of people across the U.K. - providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation. Our places work when they work for everyone.

How do we do all this? By surrounding ourselves with supportive people, friendly people and can-do people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 209,000 homes, manage £4.5 billion of assets, deliver £87.9m in social value and teach 80,000 children to swim each week.

More about your role

You will join a small close knit team that boasts a strong work ethic and are known for their friendly approach. As one of our team you will provide first line support to all our customers - tenants, clients, contractors and other external parties, whilst working closely with our internal teams, ensuring all issues are resolved quickly and effectively. You will join our maintenance team consisting of a team leader and administrators, handling maintenance queries being the point of contact for landlords, tenants and contractors. You will book jobs, process invoices and manage the deposit release process. The best interest of the property owner is at the heart of what we do, working within client, company and statutory regulations.

This role has been evaluated to suit a 'hybrid' working pattern for a trial period whereby there will be the opportunity to work from home for some days each week if preferred

More about you

Touchstone is a growing organisation and our team works efficiently and at pace, therefore we need you to be able to manage workload priorities and enjoy variety in your work. Experience working within an office based customer service role is essential and knowledge of property maintenance would be advantageous, however we offer full support and training. Much of your role is dependent on developing positive working relationships, and will be phone based, so we require someone who has excellent verbal and written communication skills. Your ability to negotiate and logical solve problems is essential.

The benefits

Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.

Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership - to a wealth of extra perks including interest-free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more.

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