What you'll do Actively engage and consult with business departments to ensure that system capabilities are utilised and required functional enhancementsIdentify and capture business processes that can be improved through existing or new solutions and create solution proposalsActively engage in all aspects of the software and hardware life-cycle (e.G. Research, testing, configuration and installation)Create and support the implementation of test plans for store solutions in the country, both delivered locally and by our international officesCreate specifications for system changes and coordinate with internal development, International IT or external solutions providers on their implementationEnsure that those using the solutions provided have the necessary skill levelsParticipate in and run projects at both a national and international levelApplying, integrating and complying with International standardsActively participates in proactive investigations and discussions with business departments relating to store internal processesManage the ongoing change, release and test management of systems and processes together with business departmentsProvide a level of IT support and incident management to supported systemsOptimisation of business processes through use of appropriate technical solutionsEnsure that solutions in use are fully documented and supportedOut of hours on call support on rota basis and occasional overnight/ weekend work due to upgrades and system support What you'll need Knowledge of Release and Demand Management ProcessesExperience in Project Management: Ability to run and plan projectsAbility to logically analyse problems and produce, source or specify solutionsExperience in stakeholder managementIdentify and correlate independent incidents to understand potential root causesProblem solving mind set and being able to qualify, investigate and to resolve issuesPrevious experience of at least one of the following core business systems; Back Office, Stock Management, Point of Sale, Personnel / Time Attendance Systems or CCTV Monitoring SystemsStrong ownership of tasks and a keen eye for detailProactive and keeping up to date with latest policies and proceduresPractical working knowledge of ITIL v3 or higher would be desirableExcellent presentation skills, ability to multitask and absorb new informationMust be a team player and a self-learnerGerman language skills would be desirableUK Driving LicensePassport - This role will include European travel What you'll receive This isn't getting by. This is getting what you deserve. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive salary starting from £42,000 £53,000 (depending on experience) with an additional non-contractual 10% London weighting and a generous holiday allowance. Save for your future with our pension scheme, or save today with an in-store discount, plus extra discounts on days out, cinema tickets and much more.We're making the final preparations and getting ready to move into our brand new head office, Lidl House, in Tolworth. It's light, spacious and has state of the art breakout spaces, an on-site barista and gym and much more, making it the perfect place to meet colleagues and achieve your potential. We're expecting to move in before the end of the year and we can't wait for you join Lidl!