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Manchester, Lancashire Trust in SODA

Trust In SODA are working with a thriving tech and digital consultancy in the heart of Manchester. From tier-one retail to financial services, and in some of the largest technology-led projects in government, you'll help a whole range of organisations revolutionise their products.
Spread out across the UK, working alongside the top talent of designers and researchers, working for blue chip clients, thriving start ups and revolutionising public sector experiences. You'll join a company with approaching 500 staff members, all hand picked and the best in their field. You'll join a company the Financial Times lists as one of the UK's leading management consultancy.
Coming from a tech and software background, but now boasting sizeable research and design teams. The aim is to continue to up skill the Design & Research team to have highly skilled people to rise to any challenge and deliver. This is a people centric business who want to attract and retain the best talent.
There are several User Research vacancies open due to some fantastic clients with a variety of interesting design and technology challenges; from public sector organisations who want to design their services around user needs to house-hold brands with millions of users who want to drive engagement.
We need User Researchers who can guide innovation throughout the full-service lifecycle for our clients by fostering a deep and shared understanding of their users. As well as planning and conducting research, you'll be responsible for ensuring that teams take a user-centred, evidence-based approach to service design and delivery and champion the practice of user research.


Things we're looking for:

  • Experience designing and conducting a range of quantitative and qualitative research activities
  • Ability to translate research insights and metrics including research from other sources, into actionable recommendations
  • A solid grasp of user-centred design and research methodologies including usability and accessibility concerns
  • An awareness of the different types of cognitive bias
  • Experience working in agile, multidisciplinary teams
  • Extensive experience facilitating usability testing
  • Ability to create and follow a user research plan
  • Experience maintaining a user research library
  • An inclusive and open approach to user research
  • Excellent communication skills
  • Experience conducting research across all stages of the service lifecycle

These would be great too, but aren't essential:
* GDS experience
* Market research
* Data analysis
* Google Analytics experience

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