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Crick, Northamptonshire Confidential
Be a remote hero!

Do you have electrical product knowledge and experience in developing accounts? Electrical at City Plumbing have a new and exciting opportunity for an Internal Account Manager.

On a day to day basis you will be liaising with customers, including processing quotes, chasing orders and most importantly building relationships. Our customers are retained by a high level of service so keeping a high level of customer service is fundamental.

Key Responsibilities:

Build and develop relationships with all customers to gain trust and loyalty through excellent communication and delivery

Contribute to sales and profit opportunities by selling the add ons, increasing conversion rate of quotes into sales and switch selling where appropriate

Source products in the most cost efficient manner to minimise costs where possible

As a successful Internal Account Manager you will own the customer journey in its entirety, including resolving any issues that may occur to provide excellent customer experience. You will be core in building our Electrical Division offering and will need to build strong sustainable relationships.

From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! Our ambitious future plans mean that you are joining the business at a really exciting time - having recently been part of a sale process you would be joining City Plumbing Supplies (CPS) at a really exciting point in our journey to becoming a standalone business, independent of Travis Perkins.

We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future! We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.

Benefits package & cultural environment;

Knowledge, Advise and Support available with video calls

Family feel, extended family policy including maternity, paternity & much more

Mental Health First Aiders, let's be there for each other

Discount platform including savings and money back to numerous retailers

Savings on driving lessons, phone bills, gym memberships and more!

Life assurance

A company that lets you grow and encourages development

Striving to create an environment of inclusion so everyone can be their true self

We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. #BelongWithUs

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