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About HSO

HSO Success and Ambition

HSO has grown organically to have more than 400 people throughout the UK and we expect to continue to grow significantly in the next five years. We are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.

HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.

The core values that enable us to work so well together, also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.

Job Purpose

As Azure MSP certified we would like to extend our portfolio of Cloud and infrastructure services beyond Dynamics into to wider Azure platform. In this role you will be responsible for participating in all phases of the project lifecycle from presales through to implementation and support with a focus on Azure based Cloud infrastructure projects. You will advise C-level executives on best practice to maximize value from their investment in cloud infrastructure to improve business efficiency, minimize risk and ensure compliance with regulations with reduced cost. As the Practice Lead there will be a strong emphasis on sales, meaning that you will be involved in the bid management process, responding to Requests for Proposals (RFPs) and developing new opportunities. Further, you will also be responsible for building a team of professionals, setting the overall practice strategy, and driving sales.

Reporting to

Technical Services Director

Key Responsibilities

  • Working with customers to analyse IT infrastructure requirements and define the scope of the required solution.
  • Develop the overall HSO proposition for the Cloud Services including an overall implementation framework and methodology.
  • Develop an approach for selling and delivering cloud implementation and migration projects.
  • Identifying and building relationships with complementary partners as required.
  • Working with other service lines e.g. UO, CE, and Managed Services to develop complementary sales propositions( e.g. foundation services).
  • Developing business proposition for wider Microsoft stack including business apps e.g. Dynamics 365.
  • Preparing bids/proposals for Cloud services focused projects and initiatives.
  • Advising C-level executives on the value of investing in cloud-based IT infrastructure.
  • Building relationships with customer IT execs and Identifying opportunities in their IT infrastructure and developing propositions for them.
  • Managing cloud services implementation projects including project delivery, budget and risk.
  • Recruitment, retention and development of a skilled cloud services team both onshore and offshore.
  • Building and maintaining relationships with other HSO entities globally.
  • Working with the delivery team to create best practices for consistency of deliverables and reusable assets for a reduced cost.

Management Responsibilities

  • Contribute to the management team discussions.
  • Add strategic input to enable the business to grow and develop.
  • Work with exec team to agree departmental budget, define sales proposition and a plan to hit the revenue targets.
  • Share management skills with other aspiring managers.
  • Work with the team leads to ensure that the expertise and cross-training across the business are implemented.
  • Be prepared to speak out or take additional management responsibilities with customers or in absentia or when an opinion is sought.

Key Competencies:

  • Commercial & budget awareness
  • Client facing
  • Critical thinking and problem solving skills
  • Planning and organising
  • Decision-making
  • Communication skills
  • Influencing and leading
  • Delegation
  • Team work
  • Negotiation
  • Conflict management
  • Flexibility


This will is remote based role but you will be expected in the office / on client site as and when required.

Experience and Skills


  • Understanding and experience in delivering IT infrastructure projects.
  • A background in selling and delivering infrastructure projects preferably working with a Consultancy Organisation.
  • Work with exec team to agree departmental budget, define sales proposition and a plan to hit the revenue targets.
  • Strong stakeholder management and interpersonal skills, including communication with senior stakeholders of the IT landscape (being able to communicate technical issues in simple business terms) and excellent reporting writing skills.
  • The ability to build and manage your portfolio of opportunities, engagements and relationships.
  • Demonstrable experience in identifying opportunities and moving them through the bid management process to client engagement.
  • Experience in building, nurturing and managing high-performance teams.
  • Good understanding of the cloud adoption framework and other Azure adoption and implementation tools.


  • Understanding of Core IT infrastructure of Microsoft stack (Networks, Servers, Infrastructure Security, hypervisor layer, Microsoft Azure)
  • Exposure to Microsoft technologies including O365 and Modern workplace concepts
  • Experience delivering Data centres projects including building, maintaining, and migrating Data centres ( based on private, public and hybrid clouds)
  • High level of understanding of Microsoft Business Apps

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