Appleton Thorn, Cheshire
Culina Logistics
Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you’re valued, challenged, and inspired! Shift Pattern: Monday – Friday Days (Fixed Term Contract, Full Time) Salary: £25,000.00 Per Annum Job Description We are currently seeking a Helpdesk Coordinator to join our Fleet team at our Warrington site. As a Helpdesk Coordinator you will actively manage and liaise with maintenance suppliers with regard to breakdowns, repairs and the maintenance of fleet tractor units and trailers. Key Duties of a Helpdesk Coordinator: To determine required response level to breakdown calls and reported defects. Respond to Driverline calls within expected timescales. To ensure that suppliers work efficiently and cost effectively. Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams. Updating Operations Team with completion times for repair work. Reporting details on handovers and the Fleet System. To ensure that suppliers comply with our service level agreements, company operating procedures and ISO requirements. To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures. To update Fleet System with breakdowns, defects and purchase orders. Keep up to date with news items and process updates as detailed on the ESL Intranet system. Qualifications As a Helpdesk Coordinator you will possess the following skill, experiences and qualifications: Educated to GCSE standard or equivalent. Administration related experience in a similar environment. Competency with Excel, Word, Outlook, along with accurate keyboard skills is essential. Good level of numeracy and literacy. Attention to detail and a high level of accuracy with a keen eye for detail. Commitment and motivated, with sound problem solving skills to drive improvement in performance. Able to use own initiative. Good interpersonal skills and capable of operating as part of a team. Ability to work with limited supervision within fixed guidelines. Confident in dealing with people at all levels. Additional Information As part of its drive to make Culina Asset Management a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our people are the driving force behind our success, which is why we offer a wide range of benefits which include: Competitive salary Competitive holiday entitlement Pension scheme Life Assurance Retail discounts via our benefit platform Progression opportunities If you meet the requirements for the above Compliance Administrator role and are looking for your next career opportunity please apply now and become a part of our