Canterbury, Kent
CV-Library
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you. ● Position: Help Desk and Switchboard Operator ● Hourly rate: £10.90 + Holiday pay (rate enhancements available for weekends & bank holidays) ● Duration: 6 months+ ● Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm ● Contract type: Temporary with weekly pay through Randstad The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services. Help Desk and Switchboard Operator's duties include: ● Providing a helpful and professional service to the national health service and its customers. ● Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values. ● Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols. ● Issuing pagers to staff. ● Update telephone records. ● Maintain rosters and on-call information for the hospital. ● Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers. ● Liaise with departments over service centre queries. ● Arrange taxi bookings through non-patient transport. ● Maintain the out of hours car parking intercom system and report any system failures. ● Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre. About you: ● Flexible approach to working due to shift pattern rotations throughout. ● Keen to learn new skills and a can do attitude. ● Customer focused and centred around providing excellent customer service. ● Ability to communicate with customers, visitors, colleagues and management effectively. ● Able to deal with emergency and high-pressure situations in a professional and calm manner. ● Excellent I.T skills and be able to adapt to new systems. ● Knowledge of the local area and common medical terminology is an advantage. ● Previous helpdesk or switchboard experience is preferred and an advantage. ● Good level of IT skills across Microsoft office packages ● Awareness of Health and safety standards Requirements: ● Eligible to work in the United Kingdom ● 2 current proofs of address and national insurance. ● Happy to undergo relevant training. ● Access to transport will be an advantage when applying for this role due to the location of the hospital. Why work for Randstad? ● All necessary training provided by us, with opportunities for other training and development ● Access to great discounts with top highstreet retailers ● Access to our Employee Assistance Programme ● Long term work opportunities If you are interested please click apply now or call the team on (phone number removed) Option 3 for more information! Randstad Business Support is acting as an Employment Business in relation to this vacancy
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you. ● Position: Help Desk and Switchboard Operator ● Hourly rate: £10.90 + Holiday pay (rate enhancements available for weekends & bank holidays) ● Duration: 6 months+ ● Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm ● Contract type: Temporary with weekly pay through Randstad The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services. Help Desk and Switchboard Operator's duties include: ● Providing a helpful and professional service to the national health service and its customers. ● Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values. ● Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols. ● Issuing pagers to staff. ● Update telephone records. ● Maintain rosters and on-call information for the hospital. ● Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers. ● Liaise with departments over service centre queries. ● Arrange taxi bookings through non-patient transport. ● Maintain the out of hours car parking intercom system and report any system failures. ● Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre. About you: ● Flexible approach to working due to shift pattern rotations throughout. ● Keen to learn new skills and a can do attitude. ● Customer focused and centred around providing excellent customer service. ● Ability to communicate with customers, visitors, colleagues and management effectively. ● Able to deal with emergency and high-pressure situations in a professional and calm manner. ● Excellent I.T skills and be able to adapt to new systems. ● Knowledge of the local area and common medical terminology is an advantage. ● Previous helpdesk or switchboard experience is preferred and an advantage. ● Good level of IT skills across Microsoft office packages ● Awareness of Health and safety standards Requirements: ● Eligible to work in the United Kingdom ● 2 current proofs of address and national insurance. ● Happy to undergo relevant training. ● Access to transport will be an advantage when applying for this role due to the location of the hospital. Why work for Randstad? ● All necessary training provided by us, with opportunities for other training and development ● Access to great discounts with top highstreet retailers ● Access to our Employee Assistance Programme ● Long term work opportunities If you are interested please click apply now or call the team on (phone number removed) Option 3 for more information! Randstad Business Support is acting as an Employment Business in relation to this vacancy