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InPost Ltd.
At InPost we hire awesome people who aren’t afraid to bring ideas to the table, to make mistakes, and challenge the norm!

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Want to be part of a hyper growth, fast paced, global business that is radically changing the decades old delivery universe as we know it? If so, read on, as we’re looking for a Head of Performance Excellence to join our Logistics team!

What’s our story?

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of 5000+ smart lockers, 200+ leading retail partners like Vinted, ASOS, Zara and the launch of our InPost collection points, we’re bringing freedom to anyone with a parcel.

The UK is a huge market that we’re quickly expanding into , and as a hard-working, fast-moving business, we anticipate some serious growth this year. In fact, growth is what we’re focused on. Across the UK, we’ve seen rapidly changing customer and merchant behaviour, with consumers driving the demand for out-of-home delivery options; making it a real focus for investors.

On our path to transforming e-commerce delivery in the UK, we’re building an unparalleled group of talent that’s hungry to help us disrupt the industry. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply-chain. We’re a passionate bunch and expectations are high, but we’re team players – collaborating, supporting, and leaving egos at the door.

We’re not looking for just anyone to join us. We’re looking for people who aren’t afraid to bring ideas to the table, grow with us and fit into a fast-paced team. We’re looking for problem solvers, people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

About the role:

As the Head of Performance Excellence , you will be responsible for partnering with our 3rd party logistics provider to drive material improvements in the quality and efficiency of warehouse operations and central logistics. You will lead a team of Operations Specialists in the design, iteration, and continual improvement of all aspects of warehouse operations and Central Logistics to deliver quality and efficiency. You will be data-led and structured in your approach and have a proven ability to influence external stakeholders to implement and sustain change.

This is an excellent opportunity for a seasoned operator to help shape the future of InPost’s Logistics Operations in the UK while working in a collaborative and entrepreneurial environment. Join us in revolutionizing the parcel logistics industry by delivering real change on the ground. If you thrive on challenges, are relentless in driving continuous improvement for business success, and want to be part of a high-growth scale-up, we want to hear from you!

What you’ll be doing:

  • Deliver Performance Excellence: Define and implement plans for operational excellence in the warehouse; identifying areas for improvement; prioritising, structuring and implementing action plans; and monitoring (quantitatively and qualitatively) results, course correcting where necessary.
  • Data-Driven Analysis: Use data and defined performance metrics to evaluate warehouse operations, track progress, and make data-driven decisions to enhance efficiency.
  • Quality Assurance: Ensure that quality and efficiency standards are maintained and continuously improved within the warehouse operations.
  • Stakeholder management: Foster deep collaboration with our 3rd party logistics provider and build the necessary relationships to get things done.
  • Team Leadership: Lead a team of Operations Specialists, providing guidance, mentorship, and support to ensure the successful improvement of warehouse operations.

What we need from you:

  • Proven experience in a leadership rolewithin parcel logistics or supply chain operations, with at least 2-4 years in a managerial or supervisory role, preferably in a fast-growing and dynamic environment.
  • Proven results in implementing exceptionally high quality and efficiency standards in operations at pace.
  • Strong analytical and data-driven decision-making skills
  • A strategic mindset with the ability to translate business objectives into data-driven initiatives.
  • Excellent communication skills to effectively collaborate with and influence internal and external stakeholders across different functions and levels of the organization.

We’d be particularly excited to hear from you if:

  • You have worked to build and improve warehouse operations from the ground up (e.g. launching operations or warehouse sites).
  • You have senior-level Carrier Management experience.
  • Apply now and let’s shape the future of parcel logistics together.

Perks of the Job!
We love to reward our people for the great work they do:

  • Competitive salary plus the ability to earn OTE bonus
  • Hybrid working + home office set up scheme
  • Amazing offices in Soho and Hemel Hempstead
  • Work from anywhere scheme (up to 4 weeks per year)
  • Dog friendly offices (each Friday)
  • Private health insurance
  • Enhanced paternity and maternity leave
  • Flexi-benefits platform new for 2023
  • Opportunity to work in one of the fastest growing logistics technology businesses in Europe (you can read more on our recent results here
  • Ability to grow and progress with the business
  • Opportunity to work across our European business (InPost is in 9 European geographies)
  • Genuine opportunity to influence and be part of the growth of the UK business
  • No hierarchy, results oriented business

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Acquisition Specialist. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.

At InPost we hire awesome people who aren’t afraid to bring ideas to the table, to make mistakes, and challenge the norm!

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