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Tiger Recruitment Ltd

We're looking for a candidate to fill this position in an exciting company.

  • Take complete ownership of the site
  • Manage the independent food traders who provide retail catering
  • Be the main point of contact for all food traders and managing the businesses on-site. Including regular check-ins and monthly performance reviews
  • Ensure the traders are complying with the expectations that are set out for them, in terms of quality, customer service and compliance
  • Be the main point of contact for the partners and clients
  • Understand the businesses and monitor and support them, by improving their overall performance, levels of customer service, sales growth and compliance
  • Oversee the day-to-day operation of the coffee and bar units, ensuring quality, customer service and compliance are met
  • Uphold Health & Safety standards, by effectively managing all food, bar and coffee H&S on-site to include document management and on-site audits, whilst working closely with the dedicated H&S manager
  • Manage the overall on-site logistics, including but not exclusively, waste, cleaning, clearing, deliveries
  • Management of an on-site team to include the Retail Operations Manager, Retail Sales Manager, Back of House Manager and a Bar & Cafe Manager and their respective team
  • Ensuring that all revenue and targets are met
  • Working with the staffing partner on hiring, booking and training of any casual staff
  • Creating and implementing new systems to create best working practices

  • Have 3-5 years' experience working within venues, ideally in the retail hospitality sector, or for a contract catering company
  • Experience of working in a multi-unit environment
  • 3 - 5 years of account management experience, including a proven track record for exceeding client expectations
  • An understanding of the current London-based events and catering industry
  • Experience manging an on-site team, including freelance staff
  • Knowledge of food Health & Safety
  • Passion about food and top-level service, dedicated to delivering the highest possible standards
  • Agile, enthusiastic, and confident in upholding top-quality standards
  • Proactive self-starter with lots of initiative
  • Excellent people skills, with the ability to talk to clients and traders in a consultative manner and developing long-term relationships
  • A keen eye for detail and to deliver at the highest standards
  • You are passionate about food, events and working with small businesses

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