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Maidenhead, Berkshire Redrock Consulting Ltd
We are looking for someone who can:

* Log and resolve customer incidents
* Troubleshoot any IT related issues to resolution
* Act as point of escalation to other Junior analysts
* Take ownership of allocated specific responsibilities as assigned, examples but not necessarily specific, SharePoint development & support, Internal Retail Portal, Digital Signage infrastructure and Hardware
* Provide guidance and assistance to Junior Analysts

Key Responsibilities

Provide standard First Line duties including:
* Answer incoming telephone calls
* Log incidents into the incident logging tool based on incoming call information
* Follow up on all incidents logged, update incident logging tool, updating customer
* Resolve or escalate incidents logged keeping incident logging tool and customer up to date
* Provide deskside support for local customers on hardware and software
* Provide remote support for remote customers on hardware and software
* Build standard hardware to specification
* Manage rollouts of new or refreshed hardware where required
* Liaise with suppliers to enable the integration of third party systems
* Image PC's Corporate & Retailer

Additional duties

* Build & test new technology / hardware / software solutions
* Support all hardware and software and resolve any incidents in relation to such
* Provide IT solutions within the Volvo corporate governance guidelines
* Provide local support for iPhones and iPads
* Provide solutions for any mobile devices and support these devices at client events
* Deal with and manage third party suppliers
* Manage assigned projects
* Carry out Projects to completion
* Document processes and projects
* Hardware monitoring
* Support business projects as required

Professional Expertise

* network skills and the ability to troubleshoot problems relating to networks and servers
* Ability to work to tight deadlines
* Ability to work as part of collaboration projects
* Take full responsibility when working alone and resolve problems arising in such situations
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