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Egham, Surrey
CFC Consult Ltd

F&B Supervisor

£27,500 per annum, (£25k + £2,500 per annum guaranteed service charge payment paid quarterly)

Benefits :

  • An additional end of financial year service charge bonus also paid
  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform
  • In addition you will receive a range of company benefits including:
  • Discounted hotel accommodation for yourself and your family at all hotels
  • Discounted hair treatments at our two Utopia Spas
  • Discount off all food & beverage at all hotels
  • Discount of individual treatments booked in our two Utopia Spas
  • Discount on retail products in our two Utopia Spas
  • Refer a friend staff recruitment scheme

The Place :

5 Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House and set in 50 acres of stunning gardens. For dining Pass with 3 Rosettes, as well as the 2 Rosette Grill. A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Our latest development is the creation of our Utopia Retreat facilities.

The Role :

  • Assisting our Estate Grill Manager with food and beverage service standards across;
  • Grill Restaurant (40 covers)
  • Garden (private dining for 18 covers)
  • Cocktail Bar serving morning coffee, light lunches and pre and after dinner drinks
  • Afternoon tea service (70-90 covers on a Saturday and Sunday with additional table outside rising to 120 over the summer months)
  • You will be responsible for supporting the Restaurant Manager in the managing of a full time team of 16-20 to deliver outstanding standards of service. We are seeking someone with passion for food, wine and service who will inspire and drive standards to even higher heights. Someone who possesses excellent team management and organisation skills to get the best out of the team.
  • The restaurant is open to residents and non residents so caters for a wide range of discerning clients with many regular patrons. Service for guests covers breakfast, lunch and dinner 7 days per week so candidates must be available for flexible shift patterns across 5 days including weekends, 40 hrs per week
  • The team consists of a permanent team with additional casual employees for peak periods.

Main Duties Include ;

  • Ensuring the restaurant/bar is prepared for service
  • Meeting and greeting guests
  • Taking guest orders
  • Effective rostering of employees
  • Coaching employees to develop their skills and ensure service standards are met
  • Serving food and beverage including alcoholic beverages and wines
  • Completing satisfaction checks and action all feedback
  • Resolving any service issues
  • Presenting bills to guests and taking payment
  • Ensuring the restaurant/bar is reset at the end of the shift ready for the next service
  • Ensuring work area is clean and tidy before closing

Requirements;

  • Smart appearance
  • Excellent communication skills with a passion for guest service
  • Technical food and beverage knowledge to offer the required service and ability to develop the rest of the team
  • Supervisory experience within a top quality food service hotel/restaurant required (2 Rosette standard)
  • Ability to manage and motivate a team of waiters/esses & bar staff to ensure excellence
  • Must have your own transport due to semi rural location
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