At the Data Communications Company, we believe in making Britain more connected, so we can all lead smarter, greener lives. We've built the secure infrastructure that's supporting the mass roll-out of smart meters across the country. Our universal, secure network will be in 30 million homes and small businesses, making it the largest network in Britain. So it's a truly exciting time to join us. You'll be part of a team that's supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure, and sustainable energy supply for the future.
Operating independently of its parent company, Capita plc*, the DCC is a Disability Confident Committed Employer. We're directed by the Department for Business and regulated by OFGEM. We collaborate with the Government and leading telco and utility industry service providers to help protect consumers and give them better energy choices. A finalist in the Top Workplace Awards in 2018, we reward professionals who thrive in an environment of change and innovation. Watch this about DCC video and if it ignites your interest, apply below.
The smart DCC is at an exciting time, as it moves to both scale its operations and deliver major industry change programmes to underpin the UK Smart Meter rollout. You will support its customers and end-consumers through this extended period of growth and change, as part of the Early Life Support team.
The team will be part of the Core Operations directorate, within DCC Operations.
It will perform a critical Validate, Learn & Assure role, ensuring that DCC and its industry partners understand and operate new capabilities in an efficient, customer focused and compliant way.
What you will do:
Be part of a team incubating and industrialising all post-test change and release programmes enabling a smooth transition for scale in-life Service Operations.
Will be part of a team supporting the delivery of new services into a live Service Operational function - testing process, design, service and system changes against expected functionality.
Will champion operational and customer requirements creating an environment of challenge, support, knowledge transfer and continuous improvement.
Will build strong and productive working relations with Service Transition, Service Operations, Technical Operations and Service Management to ensure process alignment is in place and entry and exit criteria to ELS is supported.
Will work closely with test, design and transition to ensure functionality and process is working as designed. Identifying and adding a hyper-care and contingency approach for any work off plans and new defect detection until solution or agreeable work around can be found.
Will work closely with the DCC Service Centre and External Support Providers/Third Parties to ensure readiness for new services/enhancements through assisting with UAT, Knowledge Capture and Training, hi-lighting any gaps, risks or issues and support in successful resolution.
Will work closely with the wider DCC teams at all levels to positively influence early service design and outcomes as appropriate. Keeping all up to date with progress and performance whilst change is live in ELS phase.
Will work closely with the Operational Performance team to measure and test performance throughout required change - testing against resource, budget and SLA assumptions etc.
Your experience will include
Working within a technical and/or operational change environments, preferably within Energy or Telecoms industries
The ability to influence and instil confidence at a Senior level through exercised ownership of incidents
Incident and or Problem management experience
Working with suppliers and customers to achieve objectives
Working within cross-functional matrix teams to successfully turn around failure
Managing diverse, multi-disciplinary teams to deliver clear outcomes and objectives
Strong analytical skills with the ability to look for trends and take corrective action where required
Effective stakeholder engagement, across all levels of an organisation
Experience of being part of a delivery and/or implementation of complex change projects into multi-stakeholder operational and technical environments
Practical working knowledge of ITIL framework and its application
Practical working knowledge of Programme/Project management methodologies
Knowledge of Remedy / Service Now
Advanced knowledge of Excel / Powerpoint
Become part of our team at DCC and you'll find an inclusive culture which prizes mutual respect, innovation and high performance. It all adds up to make DCC a great place to work. Hard work deserves great benefits, and we offer our colleagues a range of reasons to enjoy their time at DCC:
Private medical insurance.
Extensive personal development and training opportunities
Hybrid working - Many of our people work 1 to 3 days in the office..
Flexible holidays - increase your standard 25 days by purchasing extra days.
Cycle to work scheme
Headspace free membership - a popular mindfulness app.
Season ticket travel loan
Discounted gym membership
Income protection scheme
Choose 'Apply now' to complete our short application, so that we can find out more about you.
Your application will be carefully considered, and you will hear from us regarding its progress.
The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions. You'll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do deliver. Our purpose is to create a better outcome for you.