Habitat for Humanity Great Britain
Everyone deserves a decent place to live join Habitat for Humanity Great Britain as our new Director of Retail, and support people to find a safe, affordable home.
We re on the lookout for an experienced senior level retail professional, with the energy and drive to
lead the successful introduction and expansion of our ReStore network, a charitable home improvement retail concept well established in the USA, Canada and Ireland, but new to Great Britain. This is your chance to take charge of a retail operation with a real purpose helping families build a better future through safe and affordable housing.
You ll be joining us at a really exciting time as we re on an ambitious transformation journey, providing you with the opportunity to directly influence and develop retail expansion and impact in local communities.
Leading a high performing team of staff and volunteers who work collaboratively to generate resource and support for our mission, you ll be responsible for sales growth and sustainability through strategic innovation, operational excellence, building brand awareness, valuable partnerships and community engagement.
If this sounds like it could be a good match for you, please take a look at the Candidate Pack on our website (Please see vacancies).
Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.
Job Description
Department: Retail
Reports to: National Director
Budget responsibility: Yes
Line management: 2 direct reports (Store Manager x 2) and an overall team of 13 when fully staffed (currently 3 roles staffed)
Location: Flexible/hybrid - home-based and with regular travel to stores, internal and external meetings.
About Habitat for Humanity Great Britain
Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.
ReStore is Habitat for Humanity International s unique, trademarked retail concept which was first opened in 1991 by the Habitat for Humanity affiliate in Winnipeg, Canada. Today there are over 1,000 ReStores successfully operating across Canada, United States, Australia, New Zealand, Poland and Northern Ireland.
Job Purpose
To support of Habitat GB s vision of a decent home for everyone, the Director of Retail is accountable for the successful introduction of a new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials. Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes.
The Director of Retail provides senior and strategic leadership for Habitat GB s retail strategy, and for the entire ReStore operation. Key responsibilities include the planning, implementation, and monitoring of the impact of ReStore in Great Britain, such as income generation, brand awareness, partnership development, community engagement and outreach. The Director of Retail is also responsible for leading a high performing team to manage the ReStore footprint in Great Britain, and working collaboratively across Habitat GB, the international Habitat network (HFHI), and with external partners.
As a member of the Senior Leadership Team, the Director of Retail works to ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a robust people and culture approach.
Key Accountabilities/Responsibilities
Strategic development & leadership:
Provide senior and strategic leadership for end-to-end retail operations.
Everyone deserves a decent place to live join Habitat for Humanity Great Britain as our new Director of Retail, and support people to find a safe, affordable home.
We re on the lookout for an experienced senior level retail professional, with the energy and drive to
lead the successful introduction and expansion of our ReStore network, a charitable home improvement retail concept well established in the USA, Canada and Ireland, but new to Great Britain. This is your chance to take charge of a retail operation with a real purpose helping families build a better future through safe and affordable housing.
You ll be joining us at a really exciting time as we re on an ambitious transformation journey, providing you with the opportunity to directly influence and develop retail expansion and impact in local communities.
Leading a high performing team of staff and volunteers who work collaboratively to generate resource and support for our mission, you ll be responsible for sales growth and sustainability through strategic innovation, operational excellence, building brand awareness, valuable partnerships and community engagement.
If this sounds like it could be a good match for you, please take a look at the Candidate Pack on our website (Please see vacancies).
Please note: this role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK.
Job Description
Department: Retail
Reports to: National Director
Budget responsibility: Yes
Line management: 2 direct reports (Store Manager x 2) and an overall team of 13 when fully staffed (currently 3 roles staffed)
Location: Flexible/hybrid - home-based and with regular travel to stores, internal and external meetings.
About Habitat for Humanity Great Britain
Habitat for Humanity Great Britain (Habitat GB) is part of the global Habitat for Humanity Federation fighting global poverty and homelessness. We believe that a decent home helps to permanently break the cycle of poverty and allows families to achieve strength, stability, and self-reliance.
ReStore is Habitat for Humanity International s unique, trademarked retail concept which was first opened in 1991 by the Habitat for Humanity affiliate in Winnipeg, Canada. Today there are over 1,000 ReStores successfully operating across Canada, United States, Australia, New Zealand, Poland and Northern Ireland.
Job Purpose
To support of Habitat GB s vision of a decent home for everyone, the Director of Retail is accountable for the successful introduction of a new home improvement retail store to Great Britain called Habitat ReStore, which sells donated home furnishings, appliances, and renovation materials. Habitat has already successfully introduced ReStore to other parts of its global network, including in the USA, Canada and Ireland, with all proceeds helping us ensure more people have access to decent homes.
The Director of Retail provides senior and strategic leadership for Habitat GB s retail strategy, and for the entire ReStore operation. Key responsibilities include the planning, implementation, and monitoring of the impact of ReStore in Great Britain, such as income generation, brand awareness, partnership development, community engagement and outreach. The Director of Retail is also responsible for leading a high performing team to manage the ReStore footprint in Great Britain, and working collaboratively across Habitat GB, the international Habitat network (HFHI), and with external partners.
As a member of the Senior Leadership Team, the Director of Retail works to ensure the impact, sustainability, diligence and productivity of the organisation, including engaging in organisational transformation, within the framework of a robust people and culture approach.
Key Accountabilities/Responsibilities
Strategic development & leadership:
Provide senior and strategic leadership for end-to-end retail operations.
- Develop and implement a comprehensive commercial and profit-driven strategy aligned with Habitat GB s mission and goals.
- Continue to identify and maximise the opportunities, revenue and profit presented by the commercial operations of Retail as well as volunteering, community engagement and other programmes, working in collaboration with colleagues in the Programme Delivery and Fundraising & Partnerships teams.
- Working collaboratively across Habitat GB, review the commerciality of the wider charity and develop commercial projects capable of delivering efficiencies and increasing income which create increased support for the charity s beneficiaries.
- Work with the Director of Finance, Operations & Compliance and other colleagues to ensure effective and efficient commercial delivery whilst taking accountability for establishing and maintaining appropriate delivery frameworks and governance.
- Lead and empower all ReStore colleagues to maximise income and profit from all Retail and sources (including online) whilst ensuring that costs are contained within budget.
- Lead the development of a plan for expansion of future ReStores.
- Work closely with the Director of Programme delivery and other colleagues to design, deliver and grow community-based outreach programmes connected to ReStore.
- Design and implement effective strategies and processes for programme implementation, including resource allocation, scheduling, and monitoring of progress.
- Ensure programmes are accessible, inclusive, and culturally sensitive to provide the best possible support to target communities.
- Retain an oversight of new and ongoing commercial operations, including sales, marketing, donations, pricing and operational excellence.
- Monitor and analyse external market trends and competitor activities (not restricted to the UK) to identify and accelerate sustainable opportunities for growth.
- Support all ReStore communication and marketing using the charity s comms channels, ensuring optimum strategy & planning, prioritising key areas of operational focus (including store opening, stock donations & volunteering) & shared annual Communications and Brand priorities.
- Develop and lead on building strong productive relationships with external suppliers including builders, designers, till suppliers, utility companies, etc. to ensure ReStore delivers on new store openings expectations and all stakeholder engagements.
- Oversee leasing activities including prospecting, negotiating, and ensuring execution of lease agreements. Negotiate terms and conditions that are favourable for our budget and needs.
- Coordinate property maintenance and repairs including shop renovations and fit out.
- Ensure compliance with all relevant laws, regulations, and ethical standards in all commercial activities.
- Ensure excellent risk management, including the identification and mitigation of commercial risks, implementing appropriate controls and safeguards.
- Measure and communicate the social and environmental impact of commercial activities.
- Represent Habitat in Great Britain and, where required, internationally. Work closely with the National Director and others on brand awareness, influencing & engagement opportunities, increasing visibility with partners, communities and other collaborators.
- Work collaboratively with the Fundraising & Partnerships team to support or lead high quality partnerships and strategic relationships.
- Work closely with other teams to ensure the development of high-quality proposals, propositions and reports which leverage opportunities across institutional and non- institutional prospects related to ReStore and contribute to our credibility as a trusted and impactful organisation.
- Be proactive in responding to external challenges as well as opportunities to raise the profile and impact of HFHGB.
- Ensure the organisation, its mission, strategic aims, services and products are consistently presented positively to relevant stakeholders. Act as an advocate for the organisation. Promote and enhance the charity s position externally and develop and maintain good relations and effective networks with relevant stakeholders.
- Set ambitious yet achievable revenue targets and other KPIs, monitoring progress effectively, taking proactive steps to meet and, where possible, exceed financial goals.
- Work with the Senior Leadership Team to oversee the active management of the National Strategy through the co-development of a new Performance Framework for the organisation, ensuring it is robust, strategically aligned, and balances prioritisation and focus with innovation and adaptability. Represent relevant areas of performance in governance forums, including Board level.
- Develop and manage the Retail department's budget, ensuring cost-effective operations.
- Coach staff on their commercial acumen, to nurture the teams in how to make the best financial decisions at their level of responsibility.
- Work closely with the Director of Finance, Operations & Compliance to track performance, and contribute to high quality reporting, income forecasting and budget management.
- Measure and communicate the social, financial and environmental impact of commercial/retail/outreach activities. . click apply for full job details