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Poole, Dorset RNLI
  • Summary of Employee Benefits.pdf
    (PDF , 212.46kb)
  • Volunteer Experience Supervisor - Job Profile.pdf
    (PDF , 175.03kb)

About us

Our purpose is simple, to save lives at sea. Since the 19 th century, our crews have been risking their lives to save those who are in danger of drowning.

We're looking for a Customer Support Supervisor (known internally as 'Volunteer Experience Supervisor') to line manage part of our Volunteer Experience Team, who provide a first line of support (via phone calls and emails) to our volunteers. These volunteers may support us through fundraising, retail (RNLI shops), visitor centres and museums across the UK and Ireland.

The aim of the team is to provide reactive and proactive customer service to these RNLI volunteers - offering increased engagement, nurturing relationships, growing income and helping to ensure that the RNLI is the most loved and best supported charity.

Some of the benefits
  • Salary £26,437 to £31,102 (dependent on experience)
  • Flexible working
  • 26 days' annual leave plus Bank Holidays
  • Outstanding pension scheme (contributions of up to 16% of basic salary)
  • Life assurance

Your Role

In this role you will line manage a team of 7, maintaining processes and procedures to provide a first-class level of customer care to retail volunteers, key individuals and fundraising groups to secure support, nurture relationships and increase levels of engagement.

You will work in partnership with Experience Team Managers and Leads to ensure the most efficient and agile use of Volunteer Experience Team resource at all times.

As well as your line management responsibilities, you will initially have a focus on supporting the RNLI's Retail Teams and volunteers.

About You

To be considered as a Volunteer Experience Supervisor you will need:
  • Experience of line managing a team - ideally one that is customer service focused.
  • An awareness of how to work effectively with volunteers.
  • Experience of using a CRM (Customer Relationship Management) database.

So, if managing a team that directly supports our volunteers with the aim of saving lives at sea appeal to you, please apply via the button shown.


The RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Diversity at the RNLI

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save every one.
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