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Role Introduction

This is a great opportunity to join a brand new Customer Success function where the customer will be at the heart of everything we do.

What you will do
  • Ensure our customers recognise the ROI of their investment and help them drive to optimum performance and outcome
  • Challenge the customers on how they operate, share examples of other customers and best practice
  • Confirm strategies for tech touch such how we intervene at scale with our lower ARR customers
  • Generate thought leadership and webinars on key Market dynamics and/or best practice
  • Support customers adoption and use of Advanced products
  • The role is both strategic, making sure the customer is realising their return on investment to tactical, identifying and resolving problems as they are recognised
  • Create evangelists by listening to customers closely and delighting them with our user experience and service
  • Identify opportunities to expand our offering to customers through active listening and consultative discussions
  • Share insights from other customers use of our solutions to help them get the best results
What you will have
  • Commercial awareness skills ensuring the customer is realising their return on investment
  • An excellent problem solver with the ability to identify and resolve problems as they are recognised
  • Excellent interpersonal skills with the ability to build and maintain strong relationships
  • Comfortable at communicating with varying levels of seniority
  • High attention to detail and organisational skills

What We Do For You

• Generous Annual Leave - 20-25 days, plus public holidays, with the possibility to buy additional days
• Life Insurance -
3-4x times annual salary
• Top Achievers Club -
Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
• 65% Internal Mobility -
Committed to the development & growth of our people
• A range of local benefits!

Who We Are

Advanced are one of the UK's largest and most successful software companies. Our products sit at the heart of some of the country's best-known businesses, powering their key services and functions. Driven by the millions of people who interact with our products every day in hospitals, schools, transport providers, sports clubs and a wide range of instantly recognisable brands. We've grown phenomenally quickly with a £254m turnover and 2,600 staff serving over 25,000 customers across the UK. As an employer, we do things differently. We hire differently. We promote at pace. We recognise excellence.

Find out more at about-us

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