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City, Bristol Teleperformance

Teleperformance ranked 25th best place to work in the WORLD!!! Each Interaction Matters

Benefits of being a Customer Service Representative

On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression

Start Date: 21/02/2022

Salary: £17,374.50

Location: Work At Home

Shifts: Full time 37.5 hours. Monday - Saturday between 8:00am and 8:00pm.
Current hours are 8am - 5:30pm but must be fully flexible should these change.

Training Duration: 1 Week, Monday to Friday 9am - 5.30pm

The Role:
Looking for a new challenge working with future teachers in Further Education, maybe you aspire to be one yourself some day? Come join, in our humble opinion, the best team!

What can you expect?

A dynamic, multi-channel working week speaking and chatting with candidates on the phone
Monday to Saturday fully flex shift patterns, with hours favourable for a great work-life balance.
A super supportive management team to ensure the training, coaching and guidance you receive is top-of-the-class!

Within this role you will provide support and guidance to candidates interested in starting a journey to teach in Further Education. This may involve chatting through the qualifications required, the application process, various teacher training courses and the funding for teacher training.

You could be talking to school leavers interested in a teaching career and the requirements, or perhaps a university student looking at available opportunities at the end of their course. You will also talk to mature students, hoping to embark on a career in teaching and the available funding, providing accurate information and advice.

We are looking for people with a passion for customer service, building relationships with customers and want to be part of helping them achieve their career goals.

What else do we need from you?

Confident, professional and friendly attitude that revolves around seeking to understand our candidates, and presenting information that will act to educate them, or help them progress on their journey.
Ability to establish collaborative customer relationships and a dedicated approach to providing an exceptional level of service
Resilience and the ability to engage with a variety of people in a fast-paced, engaging environment
A good level of written & verbal communication skills, with the ability to show attention to detail
Good computer skills, the ability to navigate multiple systems with ease and a good consistent typing speed
Flexibility, great attendance and good time keeping to make sure you are available for our customers.
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