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Gateshead, Tyne And Wear Teleperformance

Teleperformance ranked 25th best place to work in the WORLD! Each Interaction Matters

Job Overview

Start Date: Monday 24th of January, 7th of February and 21st of February 2022
Salary: £ 18,525 - £9.50p/h
Site: Tyne River House Gateshead
Shifts: 09:00 - 18:00 Monday to Friday and Saturday and Sunday 09:00 -17:00
Training Duration: 1 week onsite training, one week grad-bay, 9am-5.30pm Mon-Fri in the contact centre & then move to work from home if you wish
Contract: Permanent
Required ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month). Criminal background check will be complete by Teleperformance.

Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work".

What do we do? We provide fantastic service and great careers.

We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression.

The Role

Working as part of a team you will work in a busy fast paced environment and be proactive. Our callers want to talk to people who'll listen, ask the right questions and offer the solutions they need.

We need great people with customer service experience and good computer skills to fill them. You will be supporting colleagues in Funeral homes to deliver the greatest quality of care. To be the first point of contact for those at need and helping them in the first steps of arranging a funeral by welcoming them and connecting them with the relevant team/s. You must appreciate that there is only one opportunity to deliver the perfect final tribute.

Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer.

Please note, as part of your ongoing employment we will need to conduct a right to work verification call.

Benefits of being a Customer Service Representative

On-line recruitment process, with potential job offer within 24 hours and fully paid training
28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub
Life Assurance Cover & Pension Scheme
Length of Service and monthly recognition awards
Opportunities for career development and progression

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

Strong verbal and written skills with the ability to show attention to detail
Ability to establish collaborative customer relationships in a fast-paced environment.
A good attitude and the ability to interact with lots of different people.
Professional and friendly telephone manner
Customer Service experience
Experience of working in a target driven environment to a high standard.
PC skills, and the ability to navigate multiple systems competently, with ease.
A good consistent typing speed
Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
Able to work within a fast paced, engaging environment
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