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We're recruiting for a Customer Service Operations Manager, to be based at our head office in Glasgow city centre.

About the Role:

Hours: 40 hours per week with rotational shifts (working 5 days from 7)

As a Customer Service Operations Manager, you will be the first point of contact for your own team of 3+ who work in the website customer services. You will report directly to the Senior E-commerce Manager.

We are looking for an enthusiastic individual with a passion for customer service and the confidence to work well in a team environment.

As a Customer Service Leader, your key skills should include:

? Previous team leader experience in online retail

? People management skills

? Customer service and call centre experience

? Excellent decision making and problem solving skills

? Ability to use own initiative to resolve issues

? Flexible attitude

? Exceptional communication skills and telephone manner

? The ability to work in a fast paced office environment as part of a rapidly growing team

? Excellent numerical and IT skills; the ability to utilise the in-house computer systems

As a Customer Service Leader, your responsibilities will include:

? Developing standards, processes, and best-practice to provide customers with an outstanding experience

? Taking ownership for the team's performance

? Providing excellent customer service

? To positively manage under performance in the team using a consistent and fair approach to help overcome barriers

? Being involved in the mentoring and development of new members of the team

? Share experience, knowledge and support in development

? Create a team focused culture who are motivated to meet objectives and targets

? Have excellent communication skills with the team

? Take ownership of customer complaints an strive for resolutions to ensure customer satisfaction

? Effective after sales support

? Management of your own daily work to ensure maximum efficiency

? Building on your expertise and the best practice.

?..... click apply for full job details

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