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Richmond, Surrey Hays
Customer Service Advisor role, 6 Month Contract, Hybrid, Richmond, £24,000

Your new company
A brilliant new opportunity is available to work for a reputable retail company within their growing and dynamic Customer Service and Contact Centre team for professional and experienced Customer Service advisors to start on short notice. The role will be to begin ASAP and will offer hybrid working after training and after completion of the contact there may be the possibility to extend or be made permanent. The role is based close to Richmond and will ideally suit local candidates. Part time and full time options are available!
Your new role
Your new role will be to manage inbound calls relating to their retail products, work to KPIs and SLAs dealing with B2B and B2C customers via phone and email. You will deal with queries and complaints in a professional and calm manner, able to troubleshoot and come to a resolution to ensure customer satisfaction.
What you'll need to succeed
In order to be successful you must have recent experience within a customer service, call centre or office based environment where you can clearly articulate and give specific examples of where you've dealt with customer queries and complaints following a competency based interview style.

What you'll get in return
In return you will be offered a contract position of up to 6 months with the possibility of extending or being made permanent with a salary of £24,000 pro-rata. You will work 37.5 hours per week if on a full time contract mostly within the hours of 9-5.30pm Monday to Friday with 1 weekend a month which can be worked from home. For those looking for part time there is an option for 16-20 hours which can usually be worked with middle of the day shifts. Hybrid working is available after training with up to 2-3 days worked from home. To apply to this vacancy you must be based locally to Richmond, able to start immediately and with no imminent holidays booked.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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