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Liverpool, Lancashire LLoyds Banking Group

Customer Service Advisor - Estuary House, Liverpool

Salary: £19,292 basic salary + £771 Flex cash

Shift pattern: Flexible mixed (start times between 7am and 3pm, finish times between 3pm and 11pm)

We'll just need you to commit to a specified shift pattern for a minimum of 12 months (after which you can request a change to your working pattern to suit you).

We're continually recruiting for our roles throughout the year, that's why you might see the same location being advertised!

At Lloyds Banking Group, we're helping Britain recover.

And we're helping people, businesses and communities prosper.

With a caring attitude, you'll help us become the best bank for customers.

What you'll do

You'll support customers of our Lloyds Bank, Halifax and Bank of Scotland brands.

Speaking to all kinds of people every day, you'll take care to understand their needs.

You'll make sure everyone gets the best from their bank.

How you'll do it

It all starts with a fantastic, paid 6-week training programme.

You'll learn all about our products, so you don't need any previous financial services experience.

We'll give you all the skills and knowledge you need to make a real difference for customers.

You'll connect to them by phone, social media, webchat and video call.

Where you'll do it

This job is part of our Liverpool contact centre team, based at Estuary House.

But you'll have the option to work from home after your initial 3-month training and supervision. *

What you'll bring



Passion for helping people

Ability to put yourself in different customers' shoes

Determination to deliver on your promises

Willingness to commit to shifts

Great rewards

As well as your salary, you'll enjoy a rewards package packed with flexibility. Highlights include:



30 days holiday, including Bank Holidays
Annual performance bonus
Generous pension with life cover
Great discounts on your weekly food shop, travel and electronics/mobile
Private medical cover
Free health and wellbeing offerings
Option to take your £771 Flex cash pot as cash or spend it on extra benefits, such as buying extra holiday or getting a 15% discount card that's accepted at 70+ major retailers

You'll be part of an inclusive workforce that wants to be as diverse as the communities we serve.

Help us shape the financial services of the future and you'll enjoy lots of opportunity to develop and grow.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

Just let us know if any reasonable adjustments are needed to our recruitment processes and we'll try to accommodate them.

So, if you have the passion for helping people we're looking for then we'd love to hear from you...

Our roles often generate a lot of interest and can close early so don't miss this chance to apply!

* At present colleagues can request to become Home Workers from 3 months tenure, which is subject to Senior Manager approval and satisfying performance behavioural requirements.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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