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Liverpool, Lancashire Barclays

Job: Customer Service Advisor
Location: Liverpool
Salary: £23,500 per annum + Excellent Benefits
Shifts: Rotating between 7am and 11pm Monday - Sunday


As a Barclays Customer Service Advisor in our Business Banking team, you'll help our clients and customers by putting them at the heart of everything you do.
When you work at a Barclays call centre, there's only one thing that matters. Doing the right thing for the customer, by helping them as much as you possibly can. In return, we'll look after you by giving you all the tools, training and support you'll need to succeed.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

What will you be doing?
• Speaking with customers over the phone, treating each new caller with respect
• Listening carefully, and asking the right questions to gain a clear picture of the customer's needs
• Empathising with their challenges, and acting to find the right service or solution for them
• Building and maintaining relationships with customers by delivering a high level customer service experience
• Taking ownership for resolving requests first time where possible, by sharing timely, accurate information and guidance
• Helping to resolve more complex queries such as Mandate enquiries where needed, by co-ordinating responses from other departments across our business

What we're looking for:
• A genuine desire to help others, along with an obsession for great customer service
• Clear communication skills both over the phone and in writing, that help you effortlessly build positive working relationships
• Someone who enjoys working towards personal objectives and career development
• Effective PC and Keyboard Skills

Skills that will help you in the role:
• Experience working in a fast paced, customer focused setting, such as a call centre or retail environment
• The ability to work collaboratively as part of a wider team
• Gaining insight from social media and local news sources to keep up to date on what is happening in our customers' world

Where will you be working?
Our Wavertree Park site has recently been renovated into a modern contact centre, offering a warm and friendly environment. You will have access to our on-site staff canteen. Our Wavertree Park train station is within walking distance from the site and there are bus links into the Technology Park.

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