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Leeds, Yorkshire Headway Recruitment

Customer Service Advisor

I am delighted to be supporting our industry-leading client based in North Leeds who provide bespoke insurance solutions. They are seeking a Customer Service Advisor to join their expanding Customer team.

Working within a fun & friendly team, the role of the Customer Service Advisor is to provide a personable and professional service to the client's customers.

The ideal candidate will have:

  • Previous customer service experience. This could be either office-based, or from retail/hospitality. As long as you enjoy speaking to customers, experience is open!
  • Confident & friendly telephone manner.
  • Comfortable managing multiple stakeholder relationships.
  • A patient & pragmatic approach.
  • Organised with high attention to detail.
  • A keen willingness to learn.

Managing queries for a portfolio of services, you will deliver a first-class service to clients. Core duties will include:

  • Responding to client correspondence via telephone calls and email.
  • Accurate upkeep of client records.
  • Effective organisation and management of own workload.
  • Maintain customer satisfaction, aiming for renewal and retention of the business.
  • Ensure excellent quality of documentation is produced and maintained.

This role operates within professional services, so an aptitude for high-level customer service and complex caseload management is advantageous. Our client offer a welcoming, inclusive environment with scope for long-term progression.

Hours - Monday to Friday

So, if this role ticks your boxes, apply today or contact sam at Headway Recruitment for more information!

Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.

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