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Elite Associates
Health & Beauty brand, who are a leader in direct-to consumer products, who are constantly growing and had a very successful 2020. Their brands are successful beauty brands both looking to expand and strengthen their engagement with key bricks & mortar and online retail partners across the UK and Europe.

My client is looking for a highly motivated and tactile individual who has at least 2 years 'experience in a similar role. The successful candidate will have proven communication and problem-solving skills, be well spoken with an excellent telephone manner and possess good written skills.

What you'll be doing:
The role will involve supporting a busy team with all aspects of customer care, from dealing with customer queries regarding products and orders, to managing their customer feedbacks online.

Your job role will involve but not be limited to the following tasks:

- Answering customer calls to deal with queries, product information, delivery information and general questions.
- Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.
- Responding to customer messages from eBay & Amazon
- Communicating with customers to ensure we receive positive feedback on their e-commerce channels.
- Quality Control / Product testing to identify products with potential issues.
- Processing claims with our delivery couriers for missing customer deliveries.
- General office support to ensure customer orders are received and processed smoothly.

This is a maternity contract, starting mid-end of January 2022 paying £25k + bonus + competitive benefits and fabulous staff discounts.

By Applying to this advert, you consent to the following use of your Data:
The storage & use of candidate data & CVs for recruitment processes; including sharing their employment details & CV with our client partners. The storage of contact details from candidates & clients to ensure recruitment processes can be carried out.
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