We are recruiting for a Customer Contact Specialist working at our Contact Centre based in our Audi Dealership in Solihull. The hours of work are on a rota basis Monday - Friday, between the hours of 08:00 - 18:00 as well as working Saturdays.
The successful person will be supported for the first 3 months of their career, receiving guaranteed monthly earnings equivalent to a minimum of £23,000 a year salary. The 3 month period will help towards supporting you while you are training and settling in to your new role.
This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.
Role and Responsibilities
Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs
Accurate data inputting of customer details
Increase customer retention while ensuring customer satisfaction
Improve and drive lead conversions
Contacting prospective customers and upselling products
Initiating the solving of customers problems in a professional manner
Adhering to brand standardsAbout you
Customer focused with excellent communication & organisational skills
Self-motivated & target driven
Able to work on your own or as part of a team
Ability to use your own initiative to provide impeccable customer service
Smart and presentable with an outstanding telephone manner
Competent using Microsoft Office
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.What we offer
25 days holiday plus bank holidays
Health & wellbeing benefits
Group life insurance
Staff discount on car servicing
Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualificationsWhy Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank