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Sunderland, Tyne And Wear Barclays

Client Services Executive (Business Banking)

Location: Remote

Duration: 6 months

Hours/week: 35/week

No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what we are looking for.

As part of our team, you'll work remotely for 35 hours a week Monday-Friday between the hours of 8am and 7pm. Flexibility is key, as your shift pattern will change based on our operational needs.

At Barclays, our goal is to deliver an extraordinary customer experience every time. And our Customer Care team are the people that make it happen. Working from home, you'll support our business banking customers, listening to their needs, solving issues and building strong relationships.

We'll build your expertise in our products, policies and processes with an initial four-week training programme. Then we'll provide ongoing support, to help you refine your knowledge and develop your skills. You don't need call centre experience or financial services expertise, just strong communication skills and a customer-focused approach.

Build your skills with Barclays

At Barclays, our goal is to deliver an extraordinary customer experience every time. As part of our specialist Customer Service team, you will make this happen and create moments that matter to customers. You'll use your customer service know-how to deal with more complex problems, helping customers in sometimes difficult situations, such as bereavement or handling complaints.

Working across different communication channels, including inbound and outbound calls, emails and chat, you will listen, understand and use your skills to find the right solution.

We'll build your expertise in our products, policies and processes with an initial four-week training programme. Then we'll provide ongoing support, to help you refine your knowledge and develop your skills. You don't need any banking knowledge, just experience in a call centre or customer facing role.


How will you help Barclays' customers?

  • Respond to customer queries and provide excellent customer service on behalf of Barclays
  • Handle end-to-end complex query management, from logging to resolution
  • Investigate the problem to reach the right outcome for the customer
  • Communicate with customers and ensure they understand the process and the resolution

Skills:

  • The ability to communicate with customers in an easy to understand and efficient way.
  • Attention to detail and high levels of accuracy
  • Problem solving and decision-making skills
  • Experience in a customer-focused role
  • Proven ability to use Microsoft Office tools to a high standard
  • Expertise in customer management practices

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Your Benefits

As a contract employee of Randstad Sourceright, you'll receive a wide range of financial and personal benefits. There's enrollment in a pension plan (after 12 weeks on assignment) and holiday pay. You'll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there's discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.


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