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CRM Developer



West End, London / Hybrid

About the role

In the context of our ambitious growth and diversification plans, we are currently seeking a CRM Developer to become a key member of staff responsible for enhancing our applicant experience, improving key business processes, whilst evolving our portfolio of student and staff apps to drive efficiency and expand our organisation.

The CRM Developer will take the lead on designing and developing new applications and solutions to fit our evolving business requirements. Working closely with key stakeholders across the organisation to understand the user and applicant experience, advising on solutions to enhance our platforms and processes. Working on exciting developments of bespoke education and training suites to provide the Fashion Retail Academy with a unique proposition to the education sector.

About you

  • You will have a degree or equivalent professional qualification and possess Dynamics 365/Power Platform certification.
  • You will have previous experience in a Dynamics 365 (CRM) development role, as well as experience and extensive knowledge of integration and plugin development, workflows, and system customisations on Dynamics 365.
  • You will have proven experience in the full software development life cycle (analysis, design, documentation, programming, testing, troubleshooting, debugging and implementation).
  • You will be proficient in Javascript and have strong C# and .Net development skills.
  • Knowledge of Power Apps, Dataverse development, SQL databases and stored procedures is essential.
  • You must be an analytical thinker with the ability to troubleshoot and resolve complex technical issues.
  • You must have the capability to convey technical concepts and solutions to both technical and non-technical colleagues and external contacts.
  • You must possess the ability to plan and prioritise competing demands, multitask across a range of work of different types, work well under pressure and meet deadlines.
  • You will have excellent communication skills (verbal and written), and the ability to collaborate with cross-functional teams.
  • A customer service mindset with a focus on delivering CRM solutions that meet business needs is key to success in role.

If you are a natural collaborator with a positive and proactive approach, this would be the perfect role for you to grow in a dynamic and creative environment to further develop your career!

Why the FRA?

We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At the FRA, our students are at the centre of what we do, and as a result, we offer hugely rewarding careers – whatever your role at the FRA, you have the opportunity to change a student’s life! If you are looking for a fast-paced and autonomous role where you can really demonstrate your impact, then look no further.

Our carefully curated benefits package offers something for everyone, whether you’re interested in:

  • Furthering your development through funded professional qualifications and a personal growth allowance
  • Generous and flexible leave that suits your lifestyle, including an around-the-world trip after 5 years of service!
  • Market-leading family-friendly pay, including 6 months of fully paid maternity, adoption, and shared parental leave!
  • A monthly well-being allowance and financial loan structures to support your financial health


Competitive, depending on qualifications and experience

Next steps:

For more information about us and this role, visit our website and refer to the job description and person specification available to download.

How to apply: Please apply via the FRA’s recruitment website . Please upload a copy of your CV and a cover letter / supporting statement to your application.

Closing Date: Sunday, 14 January 2023. Please note, we do review applications as and when they come in. If you wish to apply for this position, early application is advised.

Interview Date: First-stage interviews are likely to take place w/c 18 December 2023.

Please get in touch with our Recruitment team at for further information or an informal chat about this campaign.

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