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Eccles, Manchester Elior
General information
Conference & Events Coordinator
Ref: 27
Job Information
Division:
Elior Stadia
Advert Closing Date:
03/06/2022

Contractual Hours:Full-time
Salary:£25,000 Per annum
Contract Type:Permanent
Location:Eccles, M30 7EY
Working Environment

This is a primary sales role, responsible for sales contribution towards the non-match day budget.

The Conference & Event Coordinator is responsible for conference & event enquiries and is targeted on the conversion rate from reactive sales, inter-team communication, customer service skills, plus consistent passes on mystery call tests and internal office audits.

Job Description

Your key responsibilities as Conference & Events Coordinator will consist of:

- Ensuring that enquiries are taken efficiently and within parameters set in the Service Level Agreement
- Preparing quotes and contracts for events ensuring all details are completed
- Following up all leads/enquiries within the parameters set in the Service Level Agreement
- Completing sales show rounds within the venue
- Ensuring that profit margins are maintained, and agreed costs are not exceeded through effective control systems
- Communicating with the Operations department throughout
- Ensuring that enquiries, messages, bookings are dealt with courteously and efficiently
- Completing all post-event marketing to achieve repeat bookings
- Striving to anticipate customer needs wherever possible and react to these to enhance customer satisfaction
- Providing all customers with a professional, helpful, and friendly service at all times. To promote an attitude of caring and co-operation from all staff
- Treating all internal and external customers in a polite and courteous manner at all times. To give full co-operation to any customer requiring assistance in a prompt, caring, and helpful manner. To be flexible in assisting around different areas of the stadium in response to business and customer needs and carry out reasonable requests
- Performing all tasks to a consistent standard
- Take responsibility for own personal development by attending training sessions and meetings when required and operating in line with the training or information received
- Achieving KPIs set by Site Manager/National Sales Manager
- Demonstrating pride in the workplace and a high level of commitment
- Maintaining regular and effective communication within the team and attend meetings when required
- Complying with statutory and legal requirements for fire, health and safety, hygiene, licensing, and employment

Working Pattern: 5 days over 7

Skills and Experience

The experience and knowledge we are looking for from the future Conference & Events Coordinator include:

- 1 years experience in a similar environment
- Knowledge of Microsoft Office
- Excellent written and verbal communication skills
- Reporting for duty in good time, clean and tidy and wearing the correct uniform

Benefits

As part of your package, we are offering a salary of £25,000 per annum, together with a workplace pension.

In addition, you will receive a fantastic selection of health, wellbeing, and lifestyle benefits, including a cycle to work scheme and discounts on cinemas, retail, restaurants, and family days out. And since the community is at the heart of everything we do, we also provide personal leave for charity work.

Why it's Great to Work for Us
Welcoming you into our warm, friendly, and genuine team from your first day, we'll make you feel part of the family. With an inclusive, collaborative, and caring culture, you will share our shared purpose of delivering outstanding customer service.

At Elior, we're innovators and extremely proud of our work around diversity, sustainability, and social value. That's why with a firm belief in a diverse workplace, 95% of our colleagues feel we cultivate a culture where people of all backgrounds are welcome and valued.

If you have the experience, we'd like to chat. Apply today.

Interested?
All you need is an updated CV and cover letter, we'll do the rest.

Facebook: Elior Careers Instagram: elior_uk
About Us

This role sits within our stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client's needs with locally sourced seasonal menu's. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.

At Elior we're enriching lives, everywhere, every day. Feeding children in schools, loved ones in hospitals and care homes, sports fans in stadiums, visitors in heritage sites and teams in the workplace.

We are a multi-award-winning global player in the hospitality sector, founded in 1991 with over 105,000 colleagues worldwide, serving over 4 million guests every day. In the UK, our dedicated team serve our customers across 1200 locations.

Because of our success and stability, we can offer you excellent career opportunities where you will be nurtured and supported to fulfil your potential. We are renowned for looking after our people, with 87% of our colleagues feeling proud to work with us, and we are committed to delivering delicious and healthy food, which is ethically sourced.

And we're committed to looking after the planet, supporting the community, cutting food waste and supporting wellbeing. We've lots to shout about with our strong and united approach in tackling many important global sustainability issues.

Interested? Click the 'Apply for Vacancy' button at the top of this advert.
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